Parts Manager

Sonsray employs over 500 people nationwide. We hire for character first and teach the trade, so most of our team has been here longer than most companies have been in business. Our Partnership with the U.S. Army PaYS Program What It Means to Be a PaYS Partner We are proud to be an official corporate partner of the U.S. Army Partnership for Your Success (PaYS) program. This strategic initiative allows us to invest directly in America's service members. Through this partnership, we reconnect our business with the local military community and build a direct talent pipeline from the Armed Forces straight to our team. We don't just thank veterans for their service - we actively recruit, hire, and empower them. Why We Stand Behind Our Service Members Veterans bring unmatched work ethic, integrity, and drug-free reliability to the commercial workforce. By opening our doors to these highly trained individuals, we strengthen our business infrastructure while honoring the sacrifices made by the men and women of our military. How We Help Veterans Transition and Succeed Transitioning from military service to a civilian career can be challenging. We bridge that gap by offering actionable opportunities, security, and a clear path forward. Guaranteed Job Interviews : Every PaYS Soldier who selects our company is guaranteed a formal interview for open roles upon finishing their service. Direct Pipeline : We match Military Occupational Specialties (MOS) with our specific technical, mechanical, operational, and leadership needs. Skills Translation : We value military capabilities like discipline, team mechanics, and high-pressure problem solving, recognizing how they translate to corporate success. Veteran Support Network : We provide a workplace culture that understands military values, ensuring veterans feel supported from day one. Who We Are Together, We Move Mountains At Sonsray, we're more than a dealership — we're industry leaders dedicated to keeping businesses moving. Serving construction, transportation, and agricultural sectors, we deliver top-tier equipment, exceptional service, and solutions that drive real results. Our offerings span equipment sales, rentals, parts, maintenance, and repairs — everything your operation needs to stay efficient. With a growing team of 500+ employees across 33+ locations in 9 states, we've built a dynamic environment that rewards growth, innovation, and performance. Whether you're launching your career or ready to take it further, Sonsray is where you make an impact. Our Story From a single dealership to a coast-to-coast team of 500+. See how Sonsray became a force in machinery, fleet services, and rental & leasing. Core Values What we stand on. Integrity Act with uncompromising honesty and compassion in all that we do. Create results we feel proud of. Passion Committed to moving mountains with the power of teamwork. Tackle each project with energy and excellence. People Enrich and strengthen our local communities. Practice self-awareness, and strive to create a diverse and inclusive workplace. Solutions Support our customers with superior resources and industry knowledge. Earn the respect of our customers with personalized, high quality service. Success Value and develop our employees' diverse talents. We celebrate initiative and leadership both at home, and in our partnerships. Investing In You Why people stay. Hover or tap a card to see what comes with being part of the Sonsray family. Benefits That Grow With You Affordable Medical with PPO + HSA options that decrease with years of service. Dental, Vision & Life insurance free of charge. 401K with competitive Sonsray contributions and 80 hours of annual vacation that grows with your tenure. Tools to Succeed Hover or tap to learn more Tools to Succeed Uniforms provided annually Annual Boot Voucher worth $125.00 Factory-certified training at no cost On-the-job mentorship with Master Level Technicians Tool Program for Apprentice Technicians. Perks That Celebrate You Hover or tap to learn more Perks That Celebrate You Birthday Meal on Sonsray One paid day off for community volunteer work annually Annual Holiday Party with airfare and hotel covered for you and your +1 Culture That Cares Hover or tap to learn more Culture That Cares Open door policy with an active owner and management team Privately owned and operated — we're growing and we encourage you to grow with us All decisions come from the heart, not a boardroom See current openings across Sonsray Machinery, Sonsray Fleet Services, and Sonsray Rental & Leasing. Job Title: Parts Manager Location: Carlstadt Job Type: Full- Time Salary Range: $75k to $95k based on experience Position Summary: The Parts Manager is responsible for leading all aspects of the Parts Department, including inventory management, team leadership, customer service, vendor relations, and departmental profitability. This role ensures the right parts are available to support customer and service needs while driving operational efficiency, inventory accuracy, and revenue growth. The ideal candidate is a hands-on leader with strong inventory management experience, a customer-focused mindset, and the ability to develop high-performing teams in a fast-paced dealership environment. Responsibilities: Leadership & Team Management Provide leadership, direction, and development for the Parts Department team while fostering a culture of accountability, teamwork, customer service, and operational excellence. Recruit, train, mentor, coach, and evaluate department personnel to support employee growth and succession planning. Establish performance expectations and ensure team members are meeting departmental and company objectives. Promote a safe, productive, and customer-focused work environment. Parts Operations & Inventory Management Oversee all daily parts department operations to ensure efficient workflows and exceptional support for internal and external customers. Establish and maintain appropriate inventory stocking levels based on customer demand, equipment population, seasonal trends, and business objectives. Monitor inventory performance, including inventory turns, fill rates, lost sales, stock orders, and obsolete inventory. Lead and coordinate cycle counts and annual physical inventories to maintain inventory accuracy and accountability. Collaborate with other dealership locations to coordinate inventory availability, transfers, and purchasing strategies. Sales, Customer Service & Business Development Develop and maintain strong relationships with customers, vendors, and manufacturers. Drive parts sales growth through customer retention, business development, and strategic sales initiatives. Develop and execute departmental sales and marketing plans to increase revenue and market share. Ensure a high level of customer satisfaction by resolving issues promptly and supporting customer needs. Manage departmental performance to achieve or exceed revenue, gross profit, inventory, and budget objectives. Review department performance metrics regularly and implement action plans to improve results. Utilize available purchasing programs, discounts, and vendor incentives to maximize profitability. Negotiate and maintain strong relationships with manufacturers, vendors, and suppliers to support operational and inventory needs. Monitor customer receivables and ensure compliance with company credit and collections policies. Warranty, Compliance & Process Improvement Oversee all warranty, return, and vendor claim processes to ensure timely submissions and maximum recovery of credits. Ensure compliance with company policies, manufacturer requirements, inventory control procedures, and safety standards. Develop, implement, and continuously improve departmental processes to increase efficiency, accuracy, and customer service levels. Maintain department equipment, vehicles, and facilities in a safe, organized, and professional condition. Cross-Functional Collaboration Partner with service, operations, sales, and leadership teams to support dealership objectives and improve the overall customer experience. Assist with special projects and perform additional duties as assigned to support business operations. Qualifications: 3+ years of leadership experience in a parts department, dealership environment, or inventory management role preferred. Strong knowledge of parts operations, inventory control, purchasing, vendor management, warranty administration, and customer service practices. Knowledge of transport refrigeration, heavy-duty truck, diesel, fleet, or dealership parts operations preferred. Demonstrated ability to lead teams, manage performance, and drive operational results. Experience managing departmental budgets, financial performance, inventory investments, and profitability metrics. Strong analytical, organizational, communication, and problem-solving skills. Ability to effectively prioritize tasks and manage multiple responsibilities in a fast-paced environment. Proficiency with dealership management systems, inventory software, Microsoft Office, and related business applications. Must be at least 21 years of age. Valid driver's license with an acceptable driving record required. About Sonsray: Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment. Why work here? At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members: Medical coverage (PPO + HSA options) Dental, Vision, and Life insurance provided at no cost 401K with competitive employer contributions 80 hours of annual vacation, increasing with years of service Uniforms provided annually Annual boot voucher of $125.00 One full paid day off annually for community volunteer work Birthday meal provided by Sonsray Privately owned and operated, with decisions made based on core values rather than corporate directives Annual Holiday Party, including covered airfare and hotel for employees and a guest Emphasis on company growth and employee development Open-door policy, fostering a collaborative environment with active owner and management involvement #J-18808-Ljbffr Sonsray Inc.