Quality Manager

Location: Grand Rapids, MI Travel: Up to 20% TalentBridge is partnering with a manufacturing company in the Grand Rapids area to identify a Quality Manager to lead the Quality function across manufacturing and distribution operations. This role is responsible for improving product quality, reducing internal and customer-facing defects, maintaining quality systems, and leading a team focused on continuous improvement. The Quality Manager will oversee the day-to-day activities of the Quality Department, collaborate with Operations and Engineering, and ensure compliance with established quality standards and ISO 9001 requirements. Responsibilities Lead the daily operations of the Quality Department across manufacturing and distribution. Supervise and develop a team of Quality Engineers, Quality Technicians, and Quality leadership personnel. Partner with Operations to investigate quality issues and implement corrective and preventive actions. Lead customer complaint investigations and support customer corrective action requests. Drive ISO 9001 compliance through internal audits and follow-up activities. Monitor and report quality metrics, including scrap, rework, Parts Per Million (PPM), and cost of quality. Develop and maintain quality procedures, verification methods, inspection processes, and sampling plans. Participate in new product development activities, including first article inspections and product validation. Maintain quality documentation and communicate quality performance to leadership. Support departmental budgeting, forecasting, and operational planning. Coach and mentor employees on quality systems, problem-solving methodologies, and continuous improvement practices. Work cross-functionally with Manufacturing, Engineering, and other internal teams to improve quality processes. Travel occasionally to support additional facilities, suppliers, or business needs. Qualifications Bachelor's degree in Engineering or a related technical field. Minimum of 5 years of experience in a manufacturing Quality environment. Previous leadership or supervisory experience. Experience with quality systems, Statistical Process Control (SPC), Measurement Systems Analysis (MSA), and Process Control. Experience leading structured problem-solving activities using methodologies such as 5 Whys, 8D, or A3. Experience with ERP systems and Microsoft Office. Strong organizational, communication, and cross-functional collaboration skills. #J-18808-Ljbffr TalentBridge