Service Manager
Wynn Odom Ford
Ford Service Manager
Location: La Grange, NC
Schedule: Monday – Friday (No Weekends)
About Wynn Odom Ford Inc
For over 40 years, Wynn Odom Ford Inc has been proudly serving eastern North Carolina with an unyielding commitment to customer satisfaction and community. We offer a rare benefit in the automotive industry: a Monday through Friday work week, allowing our team members to achieve a healthy work-life balance. We are seeking a high-performing, customer-centric Ford Service Manager to lead our service department into its next chapter of growth and success.
Position Overview
Whether you are an experienced Service Manager or a high-achieving Assistant Service Manager, Shop Foreman, or Lead Service Advisor ready for the next step, this role offers an exceptional platform to build a rewarding career. You will oversee daily service department operations, drive departmental profitability, mentor a talented technical team, and maintain our reputation for top-tier customer satisfaction.
Key Responsibilities
- Manage daily service workflows, scheduling, and shop capacity to maximize technician efficiency and throughput.
- Recruit, train, and support service advisors and technicians, fostering a collaborative, safe, and productive work environment.
- Deliver outstanding service experiences, maintaining elevated customer satisfaction ratings and promptly addressing customer feedback.
- Drive profitability through effective inventory management, cost controls, accurate labor guides, and objective achievement.
- Work closely with Parts and Sales departments to ensure streamlined processes and high vehicle turnaround times.
- Ensure strict adherence to dealership policies, safety regulations, warranty procedures, and Ford Motor Company standards.
Qualifications & Requirements
- Prior experience in Ford service management or deep familiarity with Ford automotive systems, warranty policies, and dealership management software is required.
- Proven track record in automotive service management, shop supervision, or high-volume service advising.
- Strong understanding of service metrics, shop efficiency, labor rate structures, and customer retention strategies.
- Excellent interpersonal skills with the ability to communicate effectively with customers, staff, and leadership.
- High school diploma or equivalent; Ford certifications or additional technical/business degrees are strongly preferred.
What We Offer
- Rare Monday – Friday schedule (weekends off).
- Comprehensive compensation package with performance-based incentives.
- Opportunities for professional development and continuous training.
- A family-owned, team-oriented work environment with a strong local reputation.
- Discounts on vehicle purchases, parts, and service repairs.
Vacancy posted 4 days ago
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