CT Coordinator (Supervisor)

CT Department Manager

Accountable for leading the day to day activities of the CT Department which includes working as a CT technologist during high volume times or staff shortages.

Provide information on staffing needs to Manager and provide work schedules to staff ensuring that all shifts are covered

Work with Biomed Service to maintain equipment in a functional status, reporting significant downtime to Manager and affected departments; ie, Emergency Department

Ensure responsible staff maintain proper supply inventories within the department

Ensure responsible staff keep rooms prepared and stocked at all times and that rooms are clean and ready for patients

Work together with Inpatient Scheduling to schedule inpatients appropriately and with Outpatient Scheduling to do the same

Provide oversite / direction to CT Technologists to carry out their daily assignments

Oversee the CT Equipment protocols and technical factors so that CT Technologists can provide safe, ALARA based optimal patient examinations

Ensure that job aides for specialized exams are available either online or posted for CT Staff to refer to when necessary.

Identify technical limitations among CT Staff members and work with appropriate key staff members to make sure that training is performed and documented in each staff member's file.

Ensure that all CT Staff follow the patient identification policy

Ensure that all CT Staff follow the department workflow for completion and verifying all cases in a timely fashion

Ensure that all patients are transferred, positioned and immobilized properly in order to provide quality patient examinations.

Ensure that all staff members are competent with starting IV's for administration of contrast media in accordance with hospital policy and procedure utilizing universal precautions.

Ensure that all CT Staff are competent in the operation of power injectors, independent workstations and CT Equipment

Ensure that all contrast reactions are properly documented and that Midas reports are entered.

Ensure that CT Staff are trained and competent to function with GE Advantage Workstation, Vitria (Vital Images) workstation and 3 DR Post Processing protocols.

Oversee the competency training of each CT technologist in the use and functionality of the post processing tools available for patient studies.

Oversee that procedures are post processed on the correct workstation or in cases where staff is unsure of protocol or unsure of process that they do understand that 3 DR can be sent exams for post processing and what the proper protocol is to send the exam out / receive it back and put it out to be read.

Oversee the technical trainer's for post processing, equipment functionality, and specialized exams to ensure they are training staff thoroughly and competently to meet the needs of our patients and physicians.

Maintain established Accrediting Organization (DNV, ACR, IEMA) and Departmental Safety Standards (Dose Management, Policy and Procedure) to ensure patient and staff well being

Ensure compliance with IDPH, The Accrediting Organization and other licensing/accrediting bodies and agencies.

Develop a monthly plan to address quality improvement issues in collaboration with the manager.

Encourage staff to seek additional knowledge and skill by pursuing formal education, certification, and other professional development opportunities and participation in professional organizations.

Maintain Radiation Safety standards to protect patients and staff during daily work activities

Maintain Fire Safety / Disaster Safety / and Evacuation Policy education requirements for all CT Staff

Assist staff to attend and actively participate in all mandatory inservices and educational opportunities

Maintain Daily Quality control on all CT scanners based on IEMA and Vendor recommendations.

Provide oversite / direction to all CT Staff in the area of Patient Satisfaction and the tools we can utilize to bring our satisfaction results up.

Ensure that all staff is involved in maintaining a positive patient environment at all times in both the in and outpatient work areas.

Participate in providing service recovery efforts to patients with delays in service or valid negative experiences within the department.

Maintain excellent relations with other departments (ED / ICU), physicians (both radiologists and staff) and with staff members throughout the organization.

Lead the Inpatient and Outpatient CT staff Customer Service activities and maintain a Press Ganey Percentile Rank of at least 75%

Ensure physician relations and partnership are positive and timely. Act on concerns by the Radiologists in a timely manner. Develop a can do team with staff and Radiologists to meet the needs of our patients and functionally close departments. This includes but not limited to ED, Neurology, Cardiology, Infection Control and patient safety.

Collaborate with physicians and members of other departments and disciplines in the development, implementation and evaluation of programs and services to meet the needs of the department population

Work closely with Radiologists and Physicians to develop and implement strategies to resolve physician complaints and concerns

Partner with physicians; ie: Cardiologists/Neurologists, in the development and enhancement of clinical programs.

Maintain relationships with Infection Control, Interventional Radiology and ED to meet the needs of all of our patients

Participate and implement improvement initiatives. Ensure that education on any changes/initiatives/protocols are provided to all team members and that deadlines are met in a timely manner.

Build a team of CT Technologists that are skilled, extremely competent, and knowledgeable of all protocols / equipment and resources within the department.

Collaborate with the manager in the recruitment and selection of high quality staff and maintain staffing and appropriate work assignments.

Role model the Behaviors of Excellence to staff, encourage staff accountability.

Follow established processes for receiving and resolving employee complaints and concerns.

Provide feedback to manager for performance reviews of all staff in which peer review is a mandatory component of the evaluation process.

Function as preceptor to new technologists in the department and/or delegate preceptor responsibility to other techs as necessary.

Utilize appropriate communication skills when dealing with difficult situations

Be the role model for engagement. Empower team members with authority and tools to succeed.

Accountable for obtaining documentation for department records related to patient statistics, supplies, team member files, patient billing and preservation of patients records maintained in CT departments.

Obtains and documents confidential patient histories to ensure appropriateness of patient but also to ensure that the radiologist has all pertinent and relative information prior to testing being performed.

Documents patient charge data, modifying and initiating additional charges as procedures modifications are made per radiologist.

Documents any allergic reactions and safety events regarding staff or patient situations.

Document ordering and receiving of inventory.

Team member files are updated with the most current information. Maintain team members required credentials and ensures that they are up to date and accurate.

Maintain up to date and accurate team members time and attendance.