Branch Coordinator

Branch Coordinator

The Branch Coordinator (BC) is responsible for managing office duties & procedures to create and maintain an efficient branch work environment: organizational effectiveness, communication, and safety.

Environment, Health & Safety

• Comply with Environmental Health & Safety Policies

Customer Service

• Greet and assist visitors.
• Direct vendors and suppliers for deliveries or retrievals.
• Manage inbound calls and branch notifications to communication procedures, guidelines, and policies.
• Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution.
• Oversee the end-to-end Customer Service process, ensuring exceptional service delivery.
• Facilitate efficient Delivery and Return processes to ensure seamless operations.
• Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.
• Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication.

Office Operations

• Manage Location Accounts Payable process to include: Investigate invoices that do not match POs and reconcile discrepancies.
• Manage local service contracts, blanket POs, etc.
• Prepare required PO reporting and documentation consistent with policy.
• Issue and receive POs within standard response times.
• Manage Location Month-End Close processes to include: Reconciliation of delivery and installation (D&I) reports, Risk management reporting (accidents, OSHA, DOT, etc.) Fleet inventory reconciliation.
• General office/facilities/administrative duties to include: Ordering/receipt/inventory of office supplies Facilitating IT Help Desk assistance for branch employees as required. Receiving and distributing incoming mail and/or deliverables. Facilitating location employee timeclock use and reporting Collaborating with HR and Managers in onboarding new hires.

Inventory & Material Coordination (as applicable): Generating POs for requested Parts/shop materials, placing orders, processing POs upon receipt. Assisting in branch inventories. Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items.

Education and Qualifications: Requirements: High school diploma or GED 3 or more years' applicable experience MS Office (Excel/Word/Outlook) proficiency Experience working effectively with customers and vendors by phone, email, Zoom, etc. Strong service orientation, active listening, Excellent oral/written communication skills Vendor negotiation experience (price, timing, etc.) Ability to follow direction and meet deadlines in a fast-paced environment Experience applying creativity to problem-solving for positive outcomes Experience building sustainable relationships and trust with vendors through open, proactive communication Ability to effectively manage multiple, changing priorities in a fast-paced environment Preferred: College Degree Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets. Occasional travel may be required. Personal Characteristics: Lead by example through living our values: Dedicated to Health & Safety Committed to Inclusion & Diversity Driven to Excellence Trustworthy & Reliable Devoted to Our Customers Community Focused