Automotive Warranty Administrator

Description

Laura Buick-GMC is seeking a detail-oriented and organized Automotive Warranty Administrator to join our team!

Reports To: Office Manager / Service Director

Schedule: Full-Time

M-F (7:30am - 4:30pm)

This position is responsible for processing, submitting, and reconciling manufacturer warranty claims to ensure accurate and timely reimbursement. The ideal candidate will have strong organizational skills, excellent attention to detail, and the ability to work effectively with multiple departments to support efficient warranty operations.

Essential Duties & Responsibilities

• Review, prepare, and submit manufacturer warranty claims, ensuring accuracy of labor operations, failure codes, parts, and supporting documentation.
• Monitor warranty claim payments, reconcile discrepancies, and follow up on unpaid, rejected, or short-paid claims to ensure timely reimbursement.
• Research, correct, and resubmit rejected claims, including processing chargebacks and identifying necessary adjustments or write-offs.
• Maintain accurate, organized, and audit-ready warranty records, including submitted, pending, and rejected claims and warranty parts documentation.
• Collaborate with Service Advisors, Technicians, Parts Department personnel, and manufacturer representatives to resolve warranty-related issues.
• Assist service personnel with warranty documentation requirements, claim submission procedures, and manufacturer guidelines.
• Stay informed of manufacturer warranty policies, recalls, and service bulletins to ensure compliance and minimize claim errors.
• Prepare and review warranty reports, identifying outstanding claims, recurring issues, and opportunities to improve reimbursement efficiency.
• Complete all required company training and maintain compliance with company policies and procedures.
• Maintain a professional appearance and demonstrate a courteous, team-oriented attitude.
• Perform additional duties as assigned.

Company Description

Laura Automotive Group is the largest volume Buick and GMC dealer in the United States, proudly serving customers with an unmatched commitment to value, quality and excellence. As part of the Laura Automotive Group, we bring 40 years of experience in the automotive industry, operating successful dealerships in Illinois and Missouri. Our team is driven by a passion for delivering exceptional sales and service experiences, always striving to exceed customer expectations.

At Laura Automotive Group, we believe our success is built on the strength of our people. We are always looking for talented, motivated individuals who are ready to be part of a dynamic and growing team.

Laura Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

• Company 401(K)
• Health Insurance
• Direct Deposit
• Optional Aflac
• Paid Time-Off
• Paid Holidays
• Family-owned Business
• Hires from within

Requirements

• General Motors (GM) warranty administration experience preferred.
• Strong understanding of GM warranty policies, labor operations, claim submission procedures, and automotive repair processes.
• Proficiency with dealership management systems (DMS) and manufacturer warranty platforms.
• Exceptional attention to detail with strong organizational, time management, and problem‑solving skills.
• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast‑paced environment.
• Strong written and verbal communication skills with the ability to collaborate effectively across departments.