Case Management Assistant

Case Management Assistant

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

The Case Management Assistant responsibilities include:

• Assists with completing tasks necessary to facilitate patient and family access to agencies, transportation, follow up appointments, and services
• Responsible for several activities including facilitating inbound calls and assisting patients' needs to support successful care coordination in the ambulatory setting.
• Responsible for customer service as the initial contact for the department and quickly determines the needs of the patient to escalate calls professionally and patiently by routing patients to the appropriate discipline.
• Performs other duties as assigned.

Position details:

• Location: St. Joseph's Women's and Children's Hospitals
• Status: PRN, As Needed
• Schedule: Days Vary, 7:30 AM - 4:00 PM
• Weekend Requirement: Occasional
• On Call: No

Education:

• Required High School or Equivalent
• Preferred Associate's

Experience:

• Required 1 year in Medical Related Field OR
• 1 year Customer Service Skills

Skills:

• Interpersonal skills, written & verbal communication skills, computer/typer skills, ability to work independently and within a team environment, critical thinking

Benefits:

• 401k match and additional yearly contribution
• Community discounts and more

Equal Opportunity Employer Veterans/Disabled