Customer Service Representative/Account Manager

Customer Service Representative/Account Manager

Modern Litho is a local, family-owned printing company with over 85 years of industry-leading experience. We specialize in high-quality commercial printing and proudly serve clients across the country. As a family-owned business, we value our employees and cultivate a supportive, team-oriented environment with opportunities for growth and long-term success. Join us and become a part of a company that blends cutting-edge expertise with deep-rooted community values.

As a Customer Service Representative, you will play a central role in keeping wide-format print jobs moving smoothly from start to finish. In this highly interactive position, you'll work closely with customers, sales, and the production team making this role a great fit for someone who enjoys working with people and staying engaged. You will support the setup and coordination of job details in our system, help move work into production, and keep information accurate and up to date as changes arise. Your work will oversee the entire life cycle of customer projects, while delivering the reliable, high-quality service Modern Litho is known for.

From Setup to Finish: Your Role in the Process

• Demonstrate strong attention to detail and accuracy when managing job information and updates.
• Communicate clearly and professionally, both in writing and in person, to support customers and internal teams.
• Build and maintain strong relationships through effective listening, collaboration, and customer-focused service.
• Stay organized while managing multiple priorities and adapting in a fast-paced environment.
• Think critically to identify potential issues, resolve conflicts, and keep projects moving forward.
• Show a willingness to learn and become proficient in company systems, including our MIS software.
• Maintain flexibility and a team-first mindset, working cooperatively across departments.
• Bring a positive, service-oriented attitude with a genuine desire to support others.

The Fine Print: What You Need to Succeed

• Bachelor's degree or comparable education and experience preferred.
• 3-5 years of experience in the printing industry, ideally within wide-format.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and ability to learn internal systems, including MIS software.
• Strong attention to detail with a quality-focused mindset.
• Ability to manage multiple priorities, analyze complex situations, and adapt in a fast-paced environment.
• Knowledge of desktop publishing, prepress procedures, and wide format equipment preferred.
• Confident communication skills to interpret and share job updates, changes, and solutions with customers, vendors, and internal teams.
• Willingness to support team operations, including assisting others and stepping in as backup when needed.
• Strong problem-solving skills, with the ability to think critically and navigate changing priorities.
• Comfortable working in a standard office environment with minimal physical demands.

Your Production Schedule:

• Monday - Friday, 8:00 AM - 5:00 PM

All the Good Stuff: Your Benefits

• Company 401(k) Plan with Employer Match
• Health, Dental, and Vision Insurance
• Health Savings Account & Flexible Spending Account
• Voluntary Benefits including Short-Term Disability, Long-Term Disability, and Life Insurance
• Paid Time Off
• 9 Paid Holidays
• $1,000 Referral Bonus
• Wellness Program