Medical Collections Representative

Account Receivable RepresentativeAre you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward – always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.The Account Receivable Representative performs accounts receivable duties to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures.Employment Type: Full-timeSchedule: 1st shift / standard business hours (Monday–Friday)Work Environment: 100% onsite (in-office)Location: Global Way Linthicum, MDResponsibilitiesResolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labsProcesses rebills and composes correspondence to customersMonitors and reviews account aging reports to ensure timely collectionReviews documents and reconciles discrepancies and makes needed adjustmentsPerforms account payment reconciliations with incoming receiptsPrepares and distributes periodic reports on A/R and past due accounts for management and clientsNegotiates with clients' repayment terms on past due accountsMakes decisions on referring accounts for collection or writing offTrains new employees and assist peersOther duties as assigned. Duties, responsibilities and activities may change at any time with or without noticeDetermines when adjustments are appropriate and necessary and appliesResolves Employer Issues when necessary, such as misapplied or missing paymentsInteracts with clinics when necessary to resolve invoice charges or issues and secures supporting documentationMonitors rebills for open balances and takes appropriate actionSchedules and distributes work to meet deadlines and facilitate efficient workflows.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.QualificationsDegree must be from an accredited college or university.Job-Related ExperienceCustomarily has at least three or more years of demonstrated collection experience (occupational health, preferred)Job-Related Skills/CompetenciesConcentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and FlexibilityAbility to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutionsOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalismThe ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policiesFamiliarity with Microsoft Excel, Outlook, Word experience requiredAbility to communicate effectively and professionallyExcellent time management skillsAbility to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutionsOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalismExcellent writing and documentation skillsAbility to work independentlyAbility to handle multiple tasks, projects, duties, and priorities, when assignedAdditional Data401(k) Retirement Plan with Employer MatchMedical, Vision, Prescription, Telehealth, & Dental PlansLife & Disability InsurancePaid Time Off & Extended Illness Days OfferedColleague Referral Bonus ProgramTuition ReimbursementCommuter BenefitsDependent Care Spending AccountEmployee DiscountsThis position is eligible to earn a base compensation rate in the range of $20.00 to $23.00 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.