Housekeeping Inspector - FT - CRR

Housekeeping Inspector - FT - CRR

Canyon Rim Resort - Redmond, OR 97756

Overview

Salary Range $22.50 Hourly Position Type Full Time Job Shift Varied

Description

Position Summary/Objective:

Under the direction of the Housekeeping Supervisor and/or Manager, the Housekeeping Inspector will be responsible for supervising the operation of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. This position will ensure the cleanliness and condition of the hotel guest rooms and inspect guest rooms to ensure brand standards are met. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.

Primary Essential Functions:

• All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
• Supervise the housekeeping staff, providing open communication, training, coaching and counseling, and providing performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special request and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at the beginning of shift in order to control inventory and expenses.
• Performed daily audits to ensure GPR quality standards are consistently met.
• Assist Executive Housekeeper in scheduling and purchasing of guest room and hotel supplies as necessary.
• Supervise Housekeeping staff to maintain cleanliness of glass doors and windows through the hotel.
• Ensure cleanliness of all trash chute rooms by delegating daily assigned work to Housekeeping staff.
• Maintain cleanliness of Vending /Ice room, hallways of resort and stairwells (vacuum/carpet exaction), hallway lamps (i.e. sconces and ceiling lamp), elevators, hallway telephone and furnish with supply.
• Support Room Attendant by cleaning and stripping guest rooms.
• Perform guest requests throughout the day ensuring open tickets and guest requests are completed/closed.
• Ensure work area is clean when finished.
• Responsible for being knowledgeable about hotel groups and events, and modifying staff accordingly.
• Maintain a neat and clean professional appearance at all times.
• Enforce resort safety standards.
• Perform other duties and handle projects as assigned by the Manager.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Responsible for maintaining a consistent, regular attendance record.
• Adhere to performance standards, company policies and procedures, as they relate to the department.

Qualifications

Education, Skills & Experience:

The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.

• High school diploma or equivalent education required.
• At least one year of commercial housekeeping experience required.
• Supervisory experience preferred.
• Must be able to read and write to facilitate the communication process.
• Good communication skills, both verbal and written required.
• Must be knowledgeable with carpet care and floor care.
• Some experience with carpet and floor care equipment preferred.
• Must be knowledgeable with cleaning chemicals and supply equipment.
• Experience in the hospitality industry (time share preferred).
• Ability to work well in a diverse team environment.

Additional Eligibility Qualifications Required:

• Must be available to work various shifts including weekends and holidays.
• Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.
• Ability to speak and understand the English language.

Physical, Environmental & Other Requirements:

• Work tasks are performed indoors and outdoors. Temperature is moderate and controlled by resort environmental systems.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires manual dexterity to use and operate all necessary equipment.
• Must be able to stand and/or walk for up to 8 hours.
• Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.

EEO Statement:

Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.

Other Duties:

• Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.