Client Development Manager

Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm with more than 2,800 professionals, providing a full range of multidisciplinary engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT is currently ranked #45 on Engineering News-Record’s list of the Top 500 Design Firms.

Position summary: Responsible for developing, monitoring and maintaining client relationships that result in sustainable and profitable business; seeking, developing and securing new business opportunities, developing and implementing strategic business and tactical action plans and participating in related marketing and business activities for the Water/Wastewater service line within Western Pennsylvania and Ohio region. 

Essential functions and responsibilities:

• Develop and maintain a strong and diverse business/industry network 

• Develop relationships with new/existing clients to discover project and program information 

• Conduct market research and gather information on potential markets, clients and projects 

• Develop, monitor and implement strategic business and action plans for potential markets, clients, and projects  

• Monitor client performance trends/issues utilizing CRM  

• Obtain feedback from clients to assess past JMT performance. Develop correction action plans, as necessary 

• Lead client presentations, pitches, and proposals to effectively position services and secure new business opportunities.

• Participate in professional organizations, committees, and seek officer positions 

• Develop and report on metrics of marketing success 

Nonessential functions and responsibilities: 

• Perform other related duties as assigned 

Required SkillsRequired Experience

• Bachelor's Degree

• 20 + years of related experience 

• Comprehensive knowledge of firm’s practice areas,  clients  and competition 

• Leadership,  management  or supervisory experience 

• Proficient in Microsoft Office Suite 

• Knowledgeable of the RFP structure and proposal process 

• Strong understanding of A/E industry terminology, business  practices  and delivery methods   

Qualifications Preferred  

• Professional Registration and/or certifications in area of specialization 

Working Conditions

Work is performed within a general office environment. Work is  generally sedentary  in  nature, but  may require occasional standing and walking. Lighting and temperature are  adequate  and there are no hazardous or unpleasant conditions caused by noise, dust, etc. within the office environment. 

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected by state or federal law.