Order to Cash Specialist - Americas and Export

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound.Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation.Job DescriptionThe Order to Cash Specialist is responsible for executing the day-to-day Order to Cash activities for dealer, distributor, and export customers across the Americas and Export markets. This role supports order processing, customer support, invoicing, credits, returns, and shipment coordination while ensuring accurate and timely execution of orders from order entry through invoicing.The specialist works closely with Sales, Logistics, Distribution, Finance, and the Order to Cash Supervisor to ensure orders are processed accurately, customers are supported proactively, and shipments and invoicing are completed on time.This role plays an important part in delivering a high level of customer service and operational execution consistent with a premium or luxury brand experience.Key ResponsibilitiesOrder Management & ExecutionEnter and manage sales orders for dealer, distributor, demo, marketing, endorsement, trade show, and export customersEnsure orders are entered accurately, released appropriately, and shipped on timeMonitor open orders and backlog and help resolve order holds, stock issues, and credit blocksCoordinate with Logistics and Distribution on shipment scheduling and delivery statusProvide shipment tracking, order status updates, and proactive communication to customers and Sales teamsMaintain order status reports and backlog tracking toolsCustomer & Commercial SupportSupport Sales teams with order status, inventory availability, and shipment timingRespond to dealer, distributor, and customer inquiries related to orders, shipments, invoicing, and returnsSupport new customer onboarding and order flow setupAssist with dealer and distributor program execution, including credits, rebates, co-op, MDF, and returns coordinationMaintain customer master data and account records in ERP systemsInventory, Backlog & Supply Chain CoordinationWork with Demand Planning and Supply Planning teams to monitor inventory availability and expected ship datesProvide visibility to Sales teams on inventory and order statusSupport backlog management and order prioritization during constrained supply situationsMaintain reports related to inventory availability, order status, and demo allocationsCredit, Invoicing & Cash Flow SupportEnsure invoices are generated accurately and on timeProcess credit and rebill transactions and support pricing adjustments and correctionsProcess dealer and distributor credits after validating required documentationSupport Accounts Receivable with dispute resolution and deduction researchHelp manage credit blocks and support cash collection follow-up where neededReturns, Export & DocumentationProcess return authorizations and coordinate return shipmentsPrepare commercial invoices and export documentation for international shipmentsEnsure export documentation is complete and accurateCoordinate returns related to dealers, engineering, and marketing/demo equipmentProcess & Reporting SupportMaintain order, shipment, backlog, and credit tracking reportsSupport process improvement initiatives and system improvementsFollow standard operating procedures and support documentation updatesEscalate recurring issues related to orders, invoicing, shipping, or creditsKey Performance MetricsOrder entry accuracyOn Time In Full (OTIF) shipment performanceBacklog agingInvoice accuracyCredit processing cycle timeCustomer response and resolution timeOrder processing turnaround timeSkills & ExperienceExperience in Order Management, Customer Service, Sales Administration, or Order to Cash operationsExperience supporting dealer, distributor, export, or B2B customers preferredStrong attention to detail and organizational skillsERP system experience (JDE, SAP, etc.)Strong communication and customer service skillsAbility to work across Sales, Logistics, Finance, and Supply Chain teamsProblem solving and follow-through skillsExperience with export documentation a plus#LI-SS1At Bose, you're inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary. The hiring range for this position in the primary work location of Binghamton, New York is: $17.12-$23.57 per hour.The hiring range for other Bose work locations may vary.In addition to competitive base pay we offer rewards including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount where you can immerse yourself in our products and experiences. We are a proudly independent company—driven by purpose, guided by our values, and united by a belief in the power of sound. As the world leader in audio experiences, we’re creating what’s next—pushing boundaries and delivering transformative sound experiences for people everywhere. Join us and make your next career move a mic-drop. Let’s Make Waves. #J-18808-Ljbffr