Client Relations & Development Specialist

Job Description

Job Description

The people who call Moore Family Law Group aren't just looking for a lawyer. They're looking for someone who will listen, understand what's at stake, and help them take the next step with confidence. As the Client Relations/Development Specialist (aka Client Engagement Specialist), that someone is you.

This is a relationship-first role: part consultative sales, part client care, part community presence. You'll be the bridge between people navigating one of the hardest chapters of their lives and the legal team best positioned to guide them through it. If you have the emotional intelligence to meet people where they are and the professional presence to earn their trust quickly, we want to talk.

Compensation:

$25 - $30 hourly plus incentives

Responsibilities:

The Client Relations/Development Specialist sits at the intersection of client experience and firm growth. The person who turns an inquiry into a relationship and a relationship into a retained client.

Client Consultations & Engagement

• Meet with prospective new clients (PNCs) to understand their situation, answer their questions, and help them feel informed and supported from the very first conversation

• Clearly articulate with confidence, compassion, and zero pressure how Moore Family Law Group can help clients achieve their goals

• Provide a calm, professional presence during one of the most stressful moments in a person's life

• Guide prospective clients through the engagement process and prepare them to take the next step with the firm

In accordance with California State Bar ethical rules, this role does not provide legal advice or execute legal services agreements. All agreements must be reviewed and executed by a licensed California attorney.

Client Conversion & Relationship Management

• Communicate the value of working with Moore Family Law Group in a way that is honest, compelling, and client-centered, never pushy

• Maintain consistent, thoughtful follow-up with prospective clients who aren't yet ready to move forward; relationships take time, and we play the long game

• Track and report key metrics including inquiries, consultations, and retained clients to support data-driven growth decisions

• Ensure every prospective client receives timely responses and a level of service that reflects who we are as a firm

Marketing & Community Engagement

• Represent Moore Family Law Group at networking events, community activities, and professional gatherings with polish and purpose

• Cultivate relationships with referral partners, professionals, and community members who align with the clients we serve

• Support marketing initiatives designed to increase the firm's visibility and expand its client base

• Actively contribute to the firm's growth strategy by strengthening our presence in the communities we serve

Qualifications:

Who You Are

You don't need to have worked in a law firm to thrive in this role. But you do need to be the kind of person who connects quickly, communicates clearly, and genuinely cares about the people in front of you. The right candidate is confident without being aggressive, empathetic without losing focus, and driven without needing to be managed.

What You Bring

• Exceptional communication and interpersonal skills: read a room, adjust your approach, and make people feel heard within minutes of meeting them

• High emotional intelligence and genuine compassion for people navigating difficult, high-stakes personal decisions

• The ability to guide prospective clients toward a decision with confidence and honesty (never pressure, never a script)

• A polished, professional presence that reflects the caliber of clients we serve and the firm we've built

• Strong relationship-building instincts and the follow-through to back them up (you don't let things fall through the cracks)

• A self-starter mindset with clear personal goals and the discipline to hit them

• Solid organizational skills and a commitment to timely, consistent follow-up

Background & Experience

There's no single path to this role. Our strongest candidates often come from backgrounds where consultative sales and high-touch client relationships are the norm. Think:

• Legal intake or client services

• Real estate

• Financial services or wealth management

• Luxury retail or high-end sales

• Professional or business services

A bachelor's degree or equivalent professional experience is preferred. Life experience counts here too: resilience, perspective, and the ability to sit with someone in a hard moment and still move them forward are qualities we take seriously and can't always teach.

About Company

WHY JOIN MOORE FAMILY LAW GROUP?

• Paid professional development; we invest in the growth of our team

• Clear pathways for advancement within the firm

• A culture that recognizes hard work, rewards excellence, and genuinely enjoys showing up every day

Our Core Values Set the GOLD Standard

G ive a $#@! — Our clients are going through some of the hardest moments of their lives. We care deeply about every case.
O bsessed with Excellence — We hold ourselves to a high standard because our clients deserve nothing less.
L oyalty to the Team — We win together. We support each other. That's the culture we've built and protect.
D eliver More — We go beyond what's expected. For our clients, for our colleagues, for our craft.

READY TO TAKE YOUR CAREER TO THE NEXT LEVEL and ENJOY YOUR WORKPLACE? If you're passionate about making a difference for clients going through the toughest times, thrive in a fast-paced environment, and want to be part of a firm that rewards excellence and initiative, apply here.