IFRP Outreach Specialist

Job Description

Job Description

Description:

Outreach & Recruitment

· Conduct community-based outreach to identify and recruit eligible IFRP participants.

· Develop and maintain relationships with community organizations, schools, workforce agencies, social service providers, and other referral partners.

· Attend community events, job fairs, resource fairs, orientations, workshops, and recruitment activities.

· Present program information to prospective participants and community partners.

· Distribute flyers, recruitment materials, and program information through approved outreach channels.

· Conduct phone, text, email, and in-person outreach to prospective participants.

· Maintain an active referral pipeline and follow up with individuals who express interest in the program.

· Conduct community informational's about public benefits available to immigrants in IL.

· Facilitate community workshops and serve as an interpreter when attending outreach events and workshops.

· Work in collaboration with fellow team members to secure support in attending the various outreach events.

· Prepare the marketing materials needed to be delivered at each event, ensuring that program flyers and marketing giveaways are available at all times.

· Collect the outreach sign-in logs at the conclusion of each event and deliver them to the Program Director for review and proper tracking of efforts in the system.

Participant Engagement & Intake

· Explain program eligibility requirements, services, expectations, and available opportunities to prospective participants.

· Assist participants with completing applications, enrollment forms, and required documentation.

· Conduct initial screenings and collect information needed to determine program eligibility.

· Schedule and facilitate orientations and enrollment appointments.

· Follow up with participants who have incomplete documentation or have not completed enrollment requirements.

· Maintain consistent communication with participants throughout the enrollment process.

· Identify barriers that may prevent participation and connect individuals with appropriate resources.

Case Management Support

· Work collaboratively with Case Managers to ensure a smooth transition from outreach and enrollment into program services.

· Make referrals to employment, education, training, transportation, housing, childcare, financial assistance, and other supportive services as appropriate.

· Monitor participant engagement and follow up with individuals who become disengaged.

· Document participant contacts, referrals, services, and outcomes accurately and timely.

· Assist with participant retention and follow-up activities.

· Organize internal and external workshops to educate the community on the importance to access income supports services, such as Medicare, Medicaid, All Kids, SNAP, and case assistance benefits through the Illinois Department of Human Service (IDHS) to eradicate the myth of “becoming a public charge” when an eligible person access these services.

Community Partnerships

· Establish and maintain positive relationships with community stakeholders and referral partners.

· Develop referral networks that support program enrollment and participant success.

· Conduct presentations and informational sessions for partner organizations.

· Represent the organization professionally at community meetings and events.

· Identify new outreach opportunities and strategies to reach priority populations.

· Collect resources on recreational activities, housing, food, clothing, school programs, vocational opportunities or services, providers to teach life skills, and relevant mental health services

· Initiate, establish, and nurture a close working relationship with other community-based organizations, agencies, schools, and healthcare facilities to promote the income supports services offered under the Immigrant Families Resources Program (IFRP).

· Assists client to develop natural resources and contact social support networks.

Data, Documentation & Compliance

· Enter outreach, referral, enrollment, and participant contact information into required databases and tracking systems.

· Maintain accurate participant files and outreach records.

· Track referrals from initial contact through enrollment and program engagement.

· Prepare outreach and enrollment reports as requested.

· Meet program enrollment, outreach, retention, and performance targets.

· Follow all program, organizational, funder, confidentiality, and data-entry requirements.

· Ensure participant documentation is collected and maintained in accordance with program requirements. Conduct weekly follow-up calls to the individuals outreached in the recruitment to schedule appointments for services eligibility screening and provision of documentation requirements needed to apply for the different public benefits available and other social services available in the State of Illinois and the Chicagoland area.

· Ensure the follow-up with potential program applicants occurs within the following week the outreach event took place.

· Maintain an updated Outreach Activities binder to have it ready for programmatic audit reviews.

· Track the outcomes generated by each outreach event to gage the recruitment success.

· Track Flyer distribution.

Performance Expectations:

· Meet established outreach and enrollment goals.

· Maintain an active referral and recruitment pipeline.

· Complete timely participant follow-up.

· Maintain accurate and complete documentation.

· Develop productive community partnerships.

· Demonstrate professionalism and respect when interacting with participants and partners.

· Support client retention and successful connection to program services.

· Comply with SGA and funder requirements.

· Perform other duties as assigned. 

Attributes/Skills Required/Sought:

• Must be Bilingual 
• Ability to display sensitivity and responsiveness to cultural differences present in the service population
• At least 1–2 years of experience in community outreach, workforce development, case management, social services, youth services, or a related field.
• Strong communication, interpersonal, and relationship-building skills. 
• Strong communication, interpersonal, and relationship-building skills.
• Ability to engage individuals from diverse backgrounds.
• Ability to conduct outreach independently in community settings.
• Strong organizational and follow-up skills. 

Experience/Education Required/Sought:

• Bachelor's degree in social work, criminal justice or related field, preferred
• Offer a flexible schedule to participate in community events for recruitment and promotional purposes after normal business hours, and some weekends (Saturday and/or Sundays), throughout the year.

CONDITIONS OF EMPLOYMENT

• Ability to work varying hours Monday - Friday, Schedule may include some evenings and weekends. 
• Must have a vehicle with a valid driver’s license and automobile insurance required for work-related travel

PHYSICAL REQUIREMENTS  

• Must be able to remain stationary 50% of the time.
• Must be able to frequently move inside the office to access file cabinets, office machinery, etc. 
• Must be able to transport oneself to and from home visits.
• Occasionally ascends/descends stairs.
• Constantly moves to assist during program activities.
• At times, it may be required to lift up to 25 lbs. for various needs. 
• Frequently moves in outdoor weather conditions. 

FULL-TIME BENEFITS ELIGIBLE

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.  This job description is subject to change at any time.

An Equal Opportunity Employer

Full Time Employee Benefits Package: 

• Health Insurance (HMO and PPO options)
• Dental Insurance
• Vision Insurance
• Short & Long-Term Disability
• Flexible Spending Account
• Employee Life Insurance
• 403b Retirement Plan 
• RTA Commuter Benefit

Time Off Eligible after 90 days

• 10 days accrued vacation 
• 10 days accrued sick 
• 2 Personal days