Program & Volunteer Manager — Create Community Impact

Location 19799 West 12 Mile,Southfield, MI, 48076,United States Base Pay $45,000.00 - $60,000.00 / Year Employee Type Full Time Exempt Program and V olunteer Manager Reports To: Executive Director Essential Job Functions Program Strategy and Planning In partnership with Program Committee and/or Executive Director, define long term (6-12 months) program plan , including program sessions, themes, rolling out new programs , etc. Work with Playhouse families (surveys, focus groups, etc.) to understand additional demand for new program types, better program times, themes, etc. to ensure the Playhouse is meeting the needs of families while remaining consistent with the GiGi’s mission. Program Oversight and Continuous Improvement Ensure all programs at the Playhouse meet the stated objectives and branding messages delivered by the GiGi’s Playhouse national office Maintain a project log for ongoing improvement of current programs and activities to help inform better solutions Partner with National Program team to leverage and continually improve centralized strategies and tools for program execution and volunteer management Demonstrate sufficient understanding of program objectives and execution models to be able to fill in on occasion to help support program needs. Program Impact, Participation and Volunteer Hours Becomes an expert at Salesforce (relational database tool) to document and track volunteer activity and program data , including reporting on trends . Continually seek opportunities to track program impact and document it in Salesforce, while minimizing program interference and volunteer paperwork . Program Marketing Updates online calendar with all programs and events, at least 6 weeks in advance Continually captures success stories , quotes, and quality pictures during programs for use in marketing efforts . Informs and inspires families, volunteers, donors , and other constituents via social media , website, blog, and email newsletter campaigns by sharing pictures, news, events, volunteer needs and stories in partnership with manager. Represents GiGi’s Playhouse at Volunteer Recruitment events within the community. Responds to volunteer inquiries and questions via phone and email in a timely and professional manner . Oversees the generic Volunteer email address for the Playhouse. Hosts and leads group Volunteer Orientation sessions, according to the GiGi’s Playhouse model, a minimum of once per month. Performs follow up from Volunteer Orientation within 3-5 days. Conducts one-on-one Volunteer Orientation sessions for volunteers who are not able to attend the monthly group session. Informs Program Leaders when a new volunteer has been placed. Coordinates and schedules volunteer trainings and provides on-going training as needed . Maintains open communication with manager to confirm that programs and events are delivered with the necessary qualified volunteer base. Coordinates Volunteer Recognition events for Playhouse Volunteers, a minimum of two times per year . Coordinates with staff for social media, newsletter, website, and blog entries relating to volunteer impact, recognition, and stories. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience : Five years related experience and/or training in a field working with individuals with intellectual and developmental disabilities ; or equivalent combination of education and experience . Marketing experience a plus . Computer Skills : To perform this job successfully, an individual should have knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook) , plus proficiency in social media platforms such as Instagram, LinkedIn and Facebook. Ability to work proficiently in a database program (Salesforce) to manage interactions and transactions with all individuals who interface with this location, including volunteer skills and hours, program participation, etc. Work Environment : This role requires extensive engagement with playhouse families and the community. It is an in-person role that will have occasional visits to community organizations (e.g., to build relationships with organizations that can partner for volunteer recruitment ) . The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned by your supervisor. #J-18808-Ljbffr GOEBEL FIXTURE COMPANY