E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)

Associate Team Leader, WFMOA: E-Commerce At Whole Foods Market, we’re working to nourish people and the planet. We’re committed to providing record‑setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast‑growing program requires talented, resilient, and purpose‑driven teams who are passionate about our quality products and great customer service. It’s a great time to join #TeamWFM. Key focus areas: safety, quality, customer service, productivity, and fun. On a daily basis, you can expect to support the WFMOA E‑Commerce team by: Ensuring a safe work environment for all Team Members. Reviewing work forecasts and determining productivity and utilization requirements to meet overall WFMOA objectives. Partnering with other departments to ensure a timely process flow in and out of stores and help meet customer order times. Proactively identifying and leading process improvement initiatives. Balancing labor, ensuring a balanced and efficient shift while meeting all production goals. Embracing a start‑up mentality and emphasizing “have fun.” Responsibilities Associate Team Leaders are responsible for ensuring Team Members are properly trained and prepared to focus on their jobs. They assist the Team Leader in implementing and administering processes and policies consistently, reporting and deep‑diving on areas including productivity, quality, safety, and customer service to achieve or exceed Whole Foods Market expectations. They assess performance results for team members and partner with leadership teams on development to drive improvements. Additional responsibilities include: Coordinating process flow to ensure products are dispatched on time to meet online customer delivery promise. Maintaining awareness of in‑store customer needs and directing Team Members as necessary to satisfy and delight customers; responding promptly to customer requests and questions. Allocating labor as needed; directing and assigning job duties for Team Members. Performing in‑depth problem solving in all areas to ensure successful and continuous operations. Training, auditing, and supporting Team Members to perform WFMOA standard operating procedures. Ensuring Team Members have the proper tools to perform their jobs and coordinating repair or replacement when needed. Reporting and escalating systemic issues as necessary and in a timely manner. Reviewing and updating Standard Operating Procedures according to WFMOA practices; identifying, addressing, and resolving safety issues. Basic Qualifications Must have a high school diploma or equivalent. 18+ months retail experience for employees in a retail, distribution, or logistics environment. Flexibility to work weekends and/or evenings. Availability to work overtime during peak seasons and as needed year‑round. Authorization to work in the US without sponsorship. Proficiency with email, Microsoft Office, and operations‑related applications including scheduling and ordering software. Preferred Qualifications Prior experience leading high‑volume teams. Ownership in your work and team. Degree in Engineering, Operations, or a related field. Ability to learn quickly and work under pressure in a fast‑paced environment. Demonstrated analytical skills and ability to problem‑solve and prioritize with little guidance. High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy. Demonstrates exceptional knowledge surrounding new products, item location, pricing, and awareness of relevant competitors and industry trends. Demonstrated communication skills (written and verbal) with all levels of team members and leadership. Compensation & Benefits The wage range for this position is $21.55–$35.00 hourly, commensurate with experience. Whole Foods Market offers Whole Benefits, which includes eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and other perks for Full and Part‑Time Team Members. Equal Opportunity Employer At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity or expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. #J-18808-Ljbffr