Support Services Specialist

Elite Customer Support TacticianThe healthcare billing battlefield awaits a new champion! We're not looking for ordinary customer service agents—we need an ELITE CUSTOMER SUPPORT TACTICIAN ready to storm the healthcare trenches and emerge victorious!Position responsibilities:Review accounts sent via e-mail from both the client and GetixHealth staff for resolution.Submit insurance billing requests to the client.Update accounts with information received from the client and GetixHealth offices.Process itemized statements requested by patients, insurances and attorneys.Process correspondence sent to our office by the patients, insurances and attorneys.Facilitate adjustments and cash transfer request.Follow up on disputed accounts to check for resolution.Facilitate missing payment research with the Vendor.Draft zero balance letters, Settlement letters, Balance verification letters and any other requested letters for collection specialistsProficient in Excel and Microsoft word.Pay rate: $15 eligible for quarterly bonusEducation and Experience:High school diploma or college degree from an accredited college or university.2-3 years of experience in a healthcare back-office function or customer care function.Work environment / physical requirements:Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone.Must be able to sit for extended periods of time.Benefits and Incentives:Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.GetixHealth is an equal employment opportunity employer.