Field Service Technician

Job Description

Job Description

UpKept Services is seeking a skilled Field Service Technician to deliver high-quality residential maintenance and repair services on behalf of homeowner associations (HOAs) and community associations managed by UpKept Services clients. Working under the direction of the Maintenance Director, the Technician responds to work orders, performs preventive maintenance, coordinates with trade partners, and represents UpKept Services with professionalism in every community interaction.

We are on a mission to become the leading international force in residential property management. What we do matters to billions of people in their everyday lives.

Residential real estate is the world’s largest asset class, and for most families, buying a home is the single biggest financial decision they will ever make. For too long, residential property management has fallen short of homeowners’ and residents’ expectations, and the industry is ready for change. Odevo was formed to make that change happen.

In just six years, Odevo has grown more than 70-fold, establishing us as the leading international player. We are more than 12,000 people across the US, the UK, the Nordics, Germany, Spain, Portugal, Mexico, and Italy building Odevo. Together, we aspire to break new ground through innovation and cultivate a workplace where we help each other succeed, where ideas matter more than titles, and where kindness is a strength.

By combining the power of people and technology, we set a new standard for how homes are managed. Our technology-enabled services simplify living for residents and create a better experience for property owners and boards.

UpKept Services is the maintenance and construction division of the Odevo US family of companies. We deliver professional, responsive maintenance solutions to residential community associations across the country. Operating in Charlotte, Tampa, and expanding into new markets, UpKept Services combines skilled field professionals with technology-enabled workflows to raise the standard for HOA maintenance. We are a team that takes pride in our work, supports one another, and is committed to making communities better places to live.

Work Order Execution

·         Respond to reactive maintenance requests within assigned service-level              timelines.

·         Diagnose issues across common trades including plumbing, electrical,                  HVAC, carpentry, and general repairs.

·         Complete assigned work orders accurately in the work order                                  management platform, including labor time, materials used, photos, and            notes.

·         Identify scope changes and escalate to the Maintenance Director after              proceeding with out-of-scope work.

·         Obtain customer or community manager acknowledgment on change                  orders or NTE adjustments as required.

Preventive & Scheduled Maintenance

·         Perform routine inspections and preventive maintenance tasks as                         assigned across community common areas.

·         Document findings and flag deferred maintenance items for Director                   review.

·         Support seasonal maintenance programs (e.g., HVAC filter changes,                      irrigation walkthroughs, lighting checks).

Trade Partner Coordination

·         Serve as on-site point of contact for approved trade partners when                        overseeing subcontracted work.

·         Verify trade partner work quality after closing associated work orders.

·         Report trade partner performance issues to the Maintenance Director                  promptly.

Documentation & Compliance

·         Log all time accurately in the UKG timekeeping system on a daily basis.

·         Maintain vehicle, tools, and equipment in clean, organized, and safe                      working condition.

·         Adhere to all safety protocols, OSHA guidelines, and UpKept Services                   policies.

·         Retain work order records and supporting documentation in accordance              with the company’s 5-year retention policy.

Community & Client Relations

·         Interact courteously and professionally with community residents, board            members, and property managers.

·         Represent UpKept Services brand standards in appearance,                                    communication, and conduct at all times.

·         Communicate job status updates proactively to the Maintenance Director           or community manager as applicable.

·         You are a hands-on, self-directed maintenance professional who takes                  pride in the quality of your work and the communities you serve.

·         You communicate clearly, manage your time well across multiple work                orders, and hold yourself accountable without needing close supervision.

·         You represent UpKept Services with professionalism in every interaction             and are motivated by doing the job right the first time.

This position has no supervisory responsibilities.

This role operates in the field across residential community common areas, outdoor environments, and on-site maintenance settings. The role requires regular travel between community sites. Conditions vary by season and location, including exposure to outdoor weather, moderate to high noise levels, and physical work environments.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to operate tools and equipment. The employee must be able to lift objects up to 50 lbs, work at heights, and operate in varying outdoor conditions for extended periods.

This is a full-time, non-exempt position. Typical hours are Monday through Friday; schedule may vary based on community service needs and emergency maintenance requests.

Regular local travel between assigned community sites is required. A valid driver’s license with a clean driving record is required for this position.

Required

·         2+ years of hands-on experience in residential or commercial                                  maintenance, facilities, or a related trade.

·         Working knowledge of at least two trades (e.g., plumbing, electrical,                      HVAC, carpentry, painting).

·         Valid driver’s license with a clean driving record; reliable transportation                required.

·         Ability to read and interpret work orders, basic schematics, and scope                  documents.

·         Comfortable using mobile technology for work order management,                      timekeeping, and communication.

·         Physical ability to lift up to 50 lbs, work at heights, and operate in varying            outdoor conditions.

Preferred

·         Experience working in HOA, multi-family, or community association                      environments.

·         Familiarity with CINC or similar property management software.

·         Trade certification(s) in HVAC, electrical, plumbing, or related discipline.

·         Bilingual (English/Spanish) a plus in select markets.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.