Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2020 and currently lead a team of seven. Before becoming an agent with State Farm, I worked at a State Farm agency, which gave me valuable experience and insight into what it takes to build and run a successful office.

I’m a graduate of Saint Michael's College, married with two kids, and outside of work I enjoy golfing, watching sports, spending time at the beach, and being with friends and family.

Our agency offers PTO, production-based quarterly bonuses, a Simple IRA, and a fun, team-oriented environment that includes birthday lunches and holiday parties. We believe in recognizing hard work and creating a workplace people enjoy being part of.

Our culture is centered around teamwork, consistency, and growth. I’m looking for someone who is dependable, motivated, and enjoys working in a collaborative environment. The right person will bring a positive attitude, strong work ethic, and a desire to contribute to the team’s success. If you’re looking for a place where you can grow your career while being part of a supportive and energetic team, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Michael Cracchiola - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.