Senior Operations Controller

About Us At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.

POSITION SUMMARY

Senior Operations Controller is responsible for the integrity of The Pharmacy Hub's accounting operations and financial reporting while leading the continuous improvement of the financial processes that support the business, including accounts payable, accounts receivable, inventory accounting, and operational controls. This role owns the monthly and annual close process, ensures financial statements are prepared in accordance with US GAAP, and serves as the company's senior accounting authority. As a key member of the Finance leadership team, the Operations Controller will partner closely with operations, warehouse, procurement, and executive leadership to strengthen financial processes, enhance inventory accuracy, improve operational efficiency, and support scalable business growth. The successful candidate will develop a deep understanding of how products, inventory, and cash flow throughout the organization and translate that knowledge into efficient, well-controlled financial operations. This role will lead process improvement initiatives, support ERP implementation and optimization, establish scalable accounting workflows, and help build best-in-class financial and operational controls. The Operations Controller will also play a key role in developing standardized procedures, training cross-functional teams on financial and inventory processes, and driving automation that improves accuracy, visibility, and efficiency across the organization. Senior Operations Controller serves as the primary liaison for external auditors and CPA firms, overseeing audit readiness, coordinating all audit requests, and ensuring timely completion of financial reporting requirements. As TPH continues to grow, this individual will help build the accounting infrastructure, internal controls, policies, and financial systems necessary to support a larger, more complex organization. This position reports directly to the CFO and currently manages the Senior Accountant, Financial Analyst, and Accounts Receivable Specialist. The team structure is expected to evolve as the Finance organization expands. This is a highly hands-on leadership role. The ideal candidate combines strong technical accounting expertise with a proven ability to implement systems, improve business processes, and execute operational initiatives. Success requires a collaborative leader who enjoys working cross-functionally, solving complex problems, and personally driving meaningful improvements throughout the organization.

CORE RESPONSIBILITIES

Accounting Close & Financial Reporting Own and manage the monthly, quarterly, and annual accounting close cycle across multiple affiliated organizations rolled up into combined financials; prepare and review journal entries, account reconciliations, and supporting schedules to ensure the general ledger is accurate and closed on time Prepare financial statements in accordance with US GAAP, including income statement, balance sheet, and cash flow statement; present results to the CFO with variance explanations and commentary Maintain the chart of accounts and general ledger structure within TPH's ERP system; ensure consistency of account coding across all transactions and functions Coordinate with FP&A to ensure actuals are accurately reflected in financial models, forecasts, and variance analyses; provide accounting inputs to the budgeting and planning process Process, Systems & ERP Implementation Lead the evaluation, selection, and rapid implementation or migration of TPH's ERP platform, minimizing disruption to daily operations Own end-to-end redesign of the AP process; resolve all current AP issues (backlog, errors, missing controls) and stand up a standardized, automated workflow Build TPH's AR function from the ground up, replacing ad hoc, memo-based collection practices with standardized, automated invoicing, collections, and dispute-resolution processes Identify manual, error-prone, or undocumented processes across the department and convert them into documented, automated, repeatable procedures Inventory & Business Operations Develop a full working understanding of TPH's business model, product flow, and warehouse/inventory operations from receiving through fulfillment Partner with warehouse, purchasing, and operations teams to ensure inventory processes are accurate, controlled, and properly reflected in the ERP and financial systems Personally train non-financial staff (warehouse, purchasing, fulfillment) on the inventory and financial-control procedures relevant to their roles Monitor and account for inventory adjustments, write-offs, and shrinkage; own inventory accuracy as a core deliverable Audit, Compliance & Internal Controls Serve as TPH's primary point of contact for external auditors and CPA firms; own audit readiness year-round, not just during fieldwork — maintain audit-ready workpapers, PBC lists, and reconciliations on an ongoing basis Design, implement, and maintain internal controls across ordering, receiving, inventory, and auditing processes to close TPH's current control gaps Ensure compliance with applicable accounting standards, tax obligations, and regulatory requirements, including Florida state tax and sales tax nexus analysis Identify control gaps and accounting policy needs as TPH scales; draft and implement policies and procedures that formalize best practices and reduce financial risk Department Leadership, Culture & External Relations Take direct, hands-on ownership of fixing the current state of the department — not just directing others to fix it Directly manage the Senior Accountant, Financial Analyst, and Accounts Receivable Specialist; set clear expectations, review work for accuracy, and develop each team member's capability Drive a culture shift toward accountability, documentation, and continuous improvement; rebuild communication and collaboration within the team Own external relationships with key vendors and clients to ensure timely payments, resolve disputes, and protect TPH's standing Support the CFO in financial due diligence, banking relationships, and other strategic finance activities that require accurate, well-documented accounting records

HOW SUCCESS IS MEASURED

Success in this role is measured primarily by operational outcomes, not solely by traditional financial-reporting metrics. Close timeliness and audit readiness remain baseline expectations, but the leading indicators of performance are: Inventory accuracy (cycle-count variance, shrinkage reduction) Reduction in invoice irregularities and AP errors/backlog Share of receivables moved onto a formal, automated AR process (vs. manual/memo-based collection) ERP migration/implementation milestones delivered on time Documented, automated process coverage across AP, AR, and inventory controls The initial probationary period is tied directly to completion of defined operational milestones (e.g., AP backlog resolved, AR process standardized, ERP implementation plan on track) — not tenure alone.

WHAT SUCCESS LOOKS LIKE OVER TIME

Beyond the near-term operational milestones above, over the longer term this role is expected to: Build a finance department that can support a multi-site, national healthcare and pharmacy organization Implement scalable systems and processes that reduce manual work and improve visibility Establish world-class AP, AR, Inventory, and Financial Reporting functions Develop future finance leaders and create depth within the organization Become a trusted business partner to Operations and Executive Leadership Deliver accurate financial information quickly enough to drive real-time business decisions Create a culture of accountability, urgency, ownership, and continuous improvement

QUALIFICATIONS

Proven track record personally implementing or migrating ERP systems — not solely overseeing an implementation team; Netsuite experience strongly preferred Strong technical accounting background: GAAP, monthly/annual close, financial statement preparation, and hands-on audit liaison experience Demonstrated hands-on experience fixing AP/AR processes and building controls from scratch, ideally in a business with physical inventory or warehouse operations Experience training non-financial staff on financial, inventory, or operational procedures Comfortable operating at both the technical-accounting level and the in-the-weeds operational execution level Genuine curiosity about how the business works, with a track record of engaging across departments rather than staying siloed in finance Pharma, distribution, wholesale, or other inventory-intensive industry experience strongly preferred Bachelor's degree in accounting, finance, or a related field; CPA strongly preferred given ownership of GAAP reporting and audit Proven experience building and scaling a finance and accounting department from the ground up, including people, processes, systems, reporting structures, KPIs, and internal controls Demonstrated success operating in high-growth, fast-paced environments where structure, processes, and systems needed to be created rather than inherited Ability to recruit, develop, and lead a high-performing finance organization capable of supporting rapid business growth and increasing operational complexity Experience establishing performance metrics, accountability frameworks, and reporting dashboards that provide real-time visibility into the health of the business Ability to move quickly, make sound decisions with limited oversight, and drive initiatives to completion without waiting for direction Strong business acumen with the ability to partner across Operations, Fulfillment, Procurement, Technology, Sales, and Executive Leadership to solve problems and improve performance Comfortable challenging the status quo and implementing change when processes, systems, or people are not meeting expectations Experience supporting acquisitions, integrations, facility expansions, new business launches, or other transformational growth initiatives is strongly preferred

CORE COMPETENCIES

Bias to action — genuinely rolls up their sleeves rather than staying at the strategy level while problems persist on the floor Technical accounting judgment paired with a process-design and automation mindset Cross-functional communication and hands-on training ability Change management and accountability-driven leadership ERP and systems fluency Builder mentality with a passion for creating scalable organizations, systems, and teams High energy, highly motivated, and naturally driven to deliver results Self-starter who identifies problems, develops solutions, and executes with minimal supervision Strong sense of ownership and accountability; treats company objectives as their personal responsibility Obsessed with continuous improvement, efficiency, and operational excellence Thrives in an entrepreneurial environment where priorities evolve quickly and opportunities for improvement are constant Hands-on leader willing to work alongside the team to solve problems and drive results Urgency without sacrificing accuracy, compliance, or quality

WORK ENVIRONMENT

This is an on-site, Davie, Florida–based role. The pace is driven by close cycles, audit timelines, CFO reporting deadlines, and operational turnaround goals. The Operations Controller is expected to divide time between desk-based accounting work and regular presence on the warehouse/operations floor, and will work closely — in person and remotely — with the Senior Accountant, Financial Analyst, Accounts Receivable Specialist, warehouse and purchasing staff, CFO, FP&A, Pricing & Procurement, and external auditors.

PHYSICAL REQUIREMENTS

The physical and mental demands described are representative of those an employee must meet to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primarily desk-based with extended periods of computer use for journal entries, reconciliations, and audit workpapers, combined with regular time on the warehouse/operations floor Close visual acuity required for reviewing financial statements, general ledger detail, audit workpapers, account reconciliations, and ERP/inventory data Clear verbal and written communication required across in-person and written formats with financial and non-financial staff, the CFO, FP&A, Pricing & Procurement, and external auditors Ability to read, analyze, and interpret US GAAP guidance, audit standards, financial statements, ERP reports, and regulatory requirements Role is based primarily at the Davie office and warehouse; occasional local travel to vendor or client sites as needed

AT-WILL EMPLOYMENT

Employment is at will and may be terminated at any time, with or without cause or notice, in accordance with applicable law. Pay Range

$135,000—$155,000 USD

Benefits: 401(k) with up to 4% matching Medical, dental, vision and life insurance Paid time off that grows with your tenure Core Values The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability. Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients. You will play a pivotal role in maintaining these values and contributing to the company’s mission of redefining healthcare delivery through superior pharmacy services At The Pharmacy Hub, we don’t just offer jobs—we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success. If you’re ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions. The Pharmacy Hub is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Applicants requiring a reasonable accommodation to participate in the hiring process are encouraged to indicate this in their application. The Pharmacy Hub participates in E-Verify. A post-offer background check is required for all positions. Additional pre-employment screenings may apply depending on the role.