Bartender-Outlet 101

Sonesta International Hotels

We're Sonesta International Hotelsthe 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be. But here's the thingwe're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connectdelivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

Job Title

Take orders, prepare and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently according to hotel standards. Maintain stock/supplies and cleanliness of outlet and equipment.

Responsibilities

• Complete knowledge of all menu items, liquor brands, beer and non-alcoholic selections available respective prices
• Knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
• Complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink
• Complete knowledge of table/seat/station numbers, room capacity, hours of operation for the bar
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
• Obtain outlet keys from security
• Complete opening side duties
• Check quality amount of all bar stock and supplies by using checklist
• Complete opening inventory sheet
• Requisition all necessary supplies
• Transport supplies from storeroom to bar
• Stock ice in bar
• Set up bottles in display cabinet and speed rail
• Prepare garnishes
• Stock glassware and paper supplies
• Prepare mixes
• Check condition and cleanliness of blender, shaker and other tools
• Check temperature of refrigeration units and glass wash machine
• Change date on credit card imprinter at opening shift

Anticipated Pay Range & Additional Job Information

• Inspect cleanliness and condition of bar, guest and service areas; rectify any deficiencies
• Greet guests and take their orders (food and beverage), utilizing suggestive/upselling techniques
• Call orders into Room Service
• Ensure that all drink orders from servers are accurately rung into the P.O.S. system before giving drinks to them
• Prepare all drink orders for guests according to outlet recipes
• Serve drinks to guests
• Open and serve wine/champagne bottles
• Anticipate guests' needs, respond promptly and acknowledge guests even when busy
• Maintain positive guest relations
• Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry
• Handle guest complaints following the six step procedures and ensuring guest satisfaction
• Answer outlet telephone within 3 rings, using correct greeting and telephone etiquette

Pay Range $20.70 - $23.00/hr. and is eligible for tips. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

How We Reward You

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here's a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you'll want to use these )
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.