Restaurant Server-Outlet 101

Sonesta International Hotels

We're Sonesta International Hotelsthe 8th largest hotel company in the U.S. (and growing fast).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thingwe're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connectdelivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

Job Title

Food & Beverage Service Role

Job Description

Take food & beverage orders, retrieve and serve alcoholic/ non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently. Collect payments. Assist in the maintenance of the restaurant area and equipment.

Responsibilities

Complete knowledge of table/ seat/ station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.

Complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.

Knowledge of the particular characteristics and description of every wine/ champagne by the glass and major wines on the wine list.

Complete knowledge of all menu items, prices, preparation method/ time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.

Complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

Complete knowledge and complicity with all departmental policies/ service procedures.

Complete opening side duties as assigned:

• Check quality and amount of all restaurant stock and supplies using checklist
• Fold napkins
• Requisition all necessary supplies and transport from storeroom to restaurant
• Set up all condiments and beverages (non-alcoholic) according to service standards
• Ensure a sufficient supply of all silverware, glassware and chinaware for service
• Prepare all cold food items (fruits and salads) as assigned by the supervisor
• Check cleanliness and condition of assigned station and service areas; rectify any deficiencies
• Set up side station with supplies and equipment
• Prepare service carts, dessert table/ carts and cordial cart with specified tools, waves and equipment according to departmental standards
• Set up and inspect the condition of check presenters with pens
• Set tables according to service standards

Organize assigned station and ensure readiness prior to guest arrival

Review reserved tables and names of such; follow up on special arrangements for pre assigned tables according to standards

Review daily specials and maintain awareness of menu items throughout the shift

When assigned, take guest food and beverage orders, utilizing suggestive selling techniques

Record order of guest following departmental service procedures

Input order into system and ensure transmission of food orders is verified by kitchen when assigned to do so

Legibly document orders when system is down and distribute food orders to kitchen

Retrieve all alcoholic beverage items from bar and serve to guest in accordance with the departmental standards

Open and serve wine/ champagne bottles in accordance with departmental standards

Make all varieties of coffee in accordance with the department standards

Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards

Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day

Maintain positive guest relations at all times

Be familiar with all hotel services/ features and local attractions/ activities to respond to guest inquiries accurately

Handle guest complaints following the six step procedure and ensuring guest satisfaction

Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas

Guide the activities of the assigned Bus person to ensure optimum service to guest

Clear each course following procedures laid down in departmental manual

Remove soiled wares from tables as assigned and transport to dishwashing area

Properly crumb tables after the entre course is removed

Present dessert menu and describe items/ present dessert cart following departmental procedures Input charges on guest check

When assigned, total all charges and present guest checks; process payments through the Cashier

Adhere to payment, cash handling and credit policies/ procedures

Extend appreciation for guests patronage

Clean and reset tables immediately after guest departs

Collect and report tips at the end of the assigned shift

Complete closing side duties:

• Properly store all reusable goods
• Breakdown all goods as specified in departmental standards
• Clean all equipment as assigned in the side duties
• Restock items for the next service
• Remove all dirty linen
• Marry and stock all condiments
• Reset tables for next meal period

Complete all closing reports as assigned and leave duty after reporting to supervisor

Attend department meetings

Follow maintenance program and cleaning schedule

Replace flowers in bud vases

Update menus and wine lists

Legibly document pertinent information in outlet log book

Legibly document maintenance needs on work orders and submit to manager

Attend menu and wine tasting as scheduled

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description

Pay Range & Additional Job Information

$14.00 to $16.00 and are eligible for tips. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

How We Reward You

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here's a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you'll want to use these )
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.