Exchange Administrator
Full-time
Quantum World Technologies Inc.
Exchange Administrator
Location –Bellevue - Washington: (Onsite role
Responsibilities The Support Engineer (SE) is a critical role in the resolution of complex support incidents related to supporting customer use of the Microsoft 365 platform. A Support Engineer is knowledgeable in Microsoft 365 services, technologies, offerings and the platform. The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone and email; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the Microsoft 365 architecture and offerings to provide customer resolution and proactive customer recommendations; has excellent communication skills and is fluent in English; writes excellent case documentation; and is able to handle challenging and politically-sensitive customer situations.
Qualifications
SOFT SKILLS
• Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
• Handle challenging and politically sensitive customer situations, including the appropriate use of all available resources, communicate effectively with Support teams on complex issues
• Excellent spoken and written English communication skills • Demonstrable troubleshooting skills
• Cross-team collaboration
• Logical and critical thinking
• Passion for technology and customer support EXPERIENCE
• At least 2-3 years of Technical Support experience including experience in a customer facing or customer technical support role.
EDUCATION/CERTIFICATION
• Graduate LANGUAGE
• Fluency in English
Technical Requirements:
- Must have:
- Outlook Client Troubleshooting Experience
- Outlook Authentication troubleshooting Experience
- Basic knowledge about New Outlook for Windows, New Outlook for Mac, Outlook Classic, Outlook for Mobile (iOS & Android)
- Knowledge of reviewing network packets
- Knowledge with Calendaring
- Nice to have:
- Knowledge of Registry editing
- Basic knowledge or hands on experience of Office 365 Administration
- Hands on experience in Exchange online Mail flow Troubleshooting
- Hands on experience related to Security and Compliance Retention Policies
- Licensing in Office 365
- PowerShell experience
- S/MIME Experience
Vacancy posted 5 days ago
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