Veterinary Client Service Representative

Description Redmond Kirkland Animal Hospital is seeking an experienced Full-Time Veterinary Client Service Representative to join our team! Compensation negotiable based on credentials and experience with an hourly pay rate starting at $20.82 - $21 / hour . The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Experience in veterinary hospital setting preferred but not required. Attendance and punctuality a must. We invest heavily in our employees with many opportunities for growth and development! Projected Full-Time Work Schedule: Sunday 7:30am-4pm, Monday - Wednesday 7:00am-5:00pm Primary Responsibilities Receive telephone and personal callers, screen those that are handled by other staff members and take care of routine calls. The routine calls include those seeking information about veterinary services (“telephone shoppers”). Provide knowledgeable sub‑professional advice concerning the care and treatment of animals. Check e‑mail communications throughout the day and respond/save accordingly. Follow established hospital policies and procedures in referring clients for immediate treatment of their animals when requests are accompanied by complaints of acute symptoms. Determine nature of injury/illness and attempt to reassure distressed pet owners. Determine whether immunizations/tests are current and recommend update of necessary immunizations/tests to clients. Schedule appointments for the appropriate department after obtaining all necessary data concerning the animal and owner. Collect client fees, make change, and assist in counting the cash box. Perform over‑the‑counter selling of specialty merchandise comprised of animal grooming aids and sundry veterinary items. Exercise a technical knowledge of products sold and demonstrate salesmanship abilities. Assist in updating client files; prepare and mail thank‑you cards and “welcome aboard” cards. Follow‑up with clients when clinic records indicate no recent visits; determine whether other veterinary facilities have been used or whether the client still owns the animal(s). Enter and modify data in the computer system. The program includes, but is not limited to, areas such as reminder lists of patients for periodic notifications, receipt and/or invoicing to update medical/financial records, accounting (general ledger, accounts payable and receivable, billing and aging of accounts, income distribution, inventory control), client records, pet records, and medical records. Word processing is also required for general correspondence and special mailings/emailing to clients. Clean and sanitize the clinic lobby daily, including sweeping, mopping, trash/recycle disposal, disinfecting lobby benches and scale, vacuuming, and dusting. Understand hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding a patient’s condition, and compiling and submitting data on patients treated. Accurately record results of tests and file veterinary medical reports according to alpha, numeric, or subject‑matter headings. Handle personal contacts with animal owners affected by a variety of problems, visitors, and other staff members. Considerable tact and diplomacy are required, as well as accurate relay of the owner’s account on the medical complaint(s) of the animal(s) to the staff involved in treatment. Requirements Education equivalent to the completion of the 12th grade or GED. Knowledge of general office practices and procedures, Client Care Specialist (receptionist) duties, and telephone techniques. Demonstrated ability to perform clerical work with speed and accuracy, use a multi‑line telephone system, and handle cash and other forms of payment. Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records. Ability to complete assigned tasks in the allotted time without direct supervision. Demonstrated ability to show empathy toward clients and treat animals with respect and compassion. Excellent interpersonal communication skills. A commitment to outstanding client service. Ability to lift objects weighing 40 pounds without assistance and heavier objects with assistance. Ability to stay on task and work energetically for the entire shift, sometimes exceeding 10 hours per day. Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills. Preferred: Ability to type 45 words per minute and use a 10‑key adding machine. Preferred: At least 1 year of experience in an office or medical environment, with increasing responsibilities. We look forward to hearing from you, apply today! #J-18808-Ljbffr Thrive Pet Healthcare