Senior Systems Engineer

Senior System Support EngineerJob Location: Mooresville, INDuration: Fulltime (FTE)Windows and Mac OS experience is MUSTNOTE: Mooresville, IN position has a rotational shift. The warehouses operate seven days a week. The entire team working in the warehouses will follow a rotating shift schedule, including weekends, ensuring no one works more than five days a week. The shift plan will be communicated in advance. It will be 40 hours per week shift.Job Summary:We are looking for a seasoned Senior System Support Engineer with 8–10 years of experience to deliver robust onsite IT support at our large-scale warehouse facility in Mooresville, IN. This role is pivotal in ensuring seamless operation of user devices, warehouse systems, and IT infrastructure in a 7-day operational environment. The ideal candidate will demonstrate strong technical expertise, leadership in coordination, and an ability to resolve complex issues efficiently.Key Responsibilities:Provide comprehensive onsite IT support in a high-demand warehouse environment.Execute IMAC (Installs, Moves, Adds, Changes) services and address advanced hardware/software issues.Configure and troubleshoot desktops, laptops, tablets, RF devices, Kronos timeclocks, mobile workstations, BenQ displays, and Wi-Fi RF lockers.Support and manage VOIP phones, Cisco switches, Meraki access points, and HP/Zebra printers.Deliver depot services, including device imaging, configuration, shipment, and asset handoff.Facilitate onboarding and offboarding processes in close coordination with HR, IT, and Security teams.Provision and manage user accounts across platforms including Active Directory, Pyramid, HighJump, CLS, Caja Robotics, Exotec, Miniload, Oracle EBS, Smart BOL, and Koerber One Vice Pick.Perform monthly patching activities and apply Windows updates across supported endpoints.Collaborate with remote support teams and escalate incidents using ServiceNow while ensuring SLA compliance.Deliver remote troubleshooting through Teams, ProxyPro, and phone-based support channels.Maintain accurate asset inventory and update documentation including SOPs and asset lifecycle records.Provide hands-on support for network-related tasks such as firewall maintenance, switch installation, and structured cabling.Required Skills and Qualifications:• 8–10 years of proven experience in onsite IT support, systems engineering, or enterprise IT operations.• Advanced proficiency with tools such as ServiceNow, Ivanti MobileIron, ProxyPro, and Microsoft Entra.• Strong experience in supporting a wide range of hardware and peripherals including RF scanners, printers, and timekeeping systems.• Working knowledge of enterprise warehouse tools and account provisioning platforms.• Competence in network fundamentals including Cisco/Meraki configuration, VoIP telephony, and cabling.• Excellent communication, coordination, and documentation skills with a proactive service mindset.• ITIL Foundation certification or CompTIA A+ preferred.• Must adhere to organizational compliance standards including SOX controls and data security policies.