Asset Resolution Specialist

Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses. Formerly known as LendingHome, we’re committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country. Combining our technology and industry expertise, Kiavi has grown to a team of over 500 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more. Loans Funded: $30 billion in loans funded Homes financed: 100,000+ projects funded for our customers across the country Geography: 49 states + D.C. where we lend to REIs so they can revitalize neighborhoods Employees: Over 500 employees with competitive benefits and perks This position can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them. Identity Verification Notice: To ensure the security and integrity of our hiring process, all candidates are required to complete a secure identity verification. This process uses biometric and device validation to confirm identity and liveness. All data is handled securely in accordance with our privacy policy. The Role The Kiavi Special Servicing Team is the primary point of contact for our customers after a loan is approved. Our goal is to provide the best mortgage experience for our customers and keep them coming back. As an Asset Resolution Specialist (ARS) with Kiavi you will be the point of contact for customers who need workout assistance on their loan(s). You’ll use strong negotiation and customer service skills to assist customers through workout plans to bring loans current and/or avoid default. You are also able to understand investor guidelines for mortgage modifications and explain these guidelines in a clear manner with customers. Responsibilities The ARS manages a portfolio of loans in default and implements loss mitigation strategies, reviews and validates documents, and answers technical foreclosure questions from borrowers Analyzes work-out options based on financial impact for delinquent loans, including foreclosure, short sale, reinstatement, deed in lieu and delivers a proposal for the option that yields the best return for the investor Works closely with our investors to negotiate loss mitigation strategies Sets clear expectations with borrowers and other involved parties about loan status and communicating possible difficult decisions up to the final resolution Manage relationships with internal departments and with business partners Ensures all updates, analyses, and decisions are administered/tracked in the appropriate systems Generates ideas for improvement or increased efficiency and supports the implementation of new ideas and initiatives Responsible for periodic and ad-hoc reporting Qualifications Minimum of 2 years of mortgage experience Bachelor’s degree Exemplary communication skills, both written and spoken Must have the ability to guide customers and investors through the retention and/or liquidation process and navigate on their behalf General knowledge about the entire loss mitigation process Self-starter with the ability to independently work a pipeline effectively Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is $45,000 to $67,000 plus $6,000 bonus plus benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus or benefits. Benefits and Perks Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost. Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $1,000 for individual coverage and $2,000 for dependents. Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary. Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, training, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation. Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager. Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers. 401(k) & Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $8,000 (whichever is less). All employer contributions are immediately vested. Protect yourself from recruitment scams: If you are offered an interview or a role with Kiavi, this will be communicated with you through email, via an official email address ending in @kiavi.com or @lendinghome.com. You will never be asked for payments of any kind during the process. We also never communicate with candidates via Whatsapp at any point during the recruitment process. We won’t ask for personal information or data via text message. If you have any concerns regarding how genuine a text message is, please contact your recruiter. You can find our official Kiavi careers page here. We advise you to check that the page details and website addresses match if you have any concerns. Kiavi is an Equal Opportunity Employer San Francisco Fair Chance Ordinance Police Code, Article 49 We use E-Verify to confirm the identity and employment eligibility of all new hires.