Resolutions Specialist - Onsite Position, Bilingual Preferred

Job Title

Oklahoma's Credit Union has been happy to help Oklahomans for over 60 years. From the beginning, OKCU has sought to keep people economically independent by helping them learn to save and borrow responsibly. We have over half of a billion dollars in assets and employ over 135 people. OKCU offers branch access at over 91 locations across Oklahoma and over 5,000 locations nationwide. We serve over 46,000 people who enjoy benefits such as low or no fees on services, higher rates on deposits, and low rates on home or auto loans.

At OKCU, we are happy to guide you through a comprehensive training program to find a career path that works for you. Experience a robust benefits package and have a little fun along the way.

This position is located at our Capitol Branch, 3001 N Lincoln Blvd, OKC 73105.

Essential Functions

• Provide outstanding member service and contribute to overall team effort.
• Fully understand and actively assist members in using credit union products and services.
• Contact delinquent accounts to request payment, record promises on accounts and schedule follow-up contact.
• Notify co-signers of delinquent accounts according to due dates.
• Initiate appropriate follow-up action on mail retuned as undeliverable.
• Prepare correspondence on delinquent accounts that require special handling.
• Skip-trace accounts according to established practices.
• Research disputed delinquent account balances; correct any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayments from insurance errors.
• Refer additional products and services as appropriate.
• Ensure confidentiality regarding member transactions and information.
• Ensure compliance with all credit union policies and procedures.

Education and Experience

• High school diploma or equivalent.
• Customer service experience.
• Six months of related experience and/or training; or equivalent combination of education and experience.
• Multi-lingual capabilities to include Spanish preferred.

Benefits for Full-Time Employees

• Employee medical coverage 90% paid by OKCU
• Employee dental, vision and life insurance paid by OKCU
• Tuition reimbursement program

Benefits for All Eligible Employees

• 401(k) contribution match of up to 3%, plus additional profit-sharing match of 3%
• Volunteer opportunities to serve the community
• Gym membership reimbursement
• Comprehensive training opportunities
• And much more

Oklahoma's Credit Union is an EEO/AAP employer.