DevOps Support Engineer

Senior DevOps EngineerFidelity Charitable is seeking a dedicated DevOps Engineer to join our team. The DevOps Engineer is a software engineer who implements and manages the tools, processes, and cloud environments to automate our build, testing, deployment, and production infrastructure. They build and manage this infrastructure to ensure the availability and performance of the servers used by Fidelity Charitable’s internal and external customers. Oversees configuration, build, deployment, and release management strategies. Interfaces with Development, Quality Assurance, Customer Support, and Operations teams daily and helps implement the tools and environment that ensures the delivery team’s success.Fidelity Charitable is the brand name for the Fidelity® Charitable Gift Fund, an independent public charity, established in 1991 with the mission to further the American tradition of philanthropy by providing programs that make charitable giving simple and effective. Since 1991, Fidelity Charitable has helped donors support over 180,000 nonprofit organizations with more than $18 billion in grants.The mission of Fidelity Charitable Services (FCS) is to be the premier provider of charitable solutions, offering innovative ways to make giving easy and satisfying for our customers. FCS offers the Fidelity Charitable Gift FundSM, the nation's largest donor-advised fund. Since 1991, the Gift Fund has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals.The Expertise You HaveBachelor's degree and 5 years demonstrated work experience or an equivalent combination of related training and experience5+ years of increasing responsibility in information technology services and support3+ years of experience within a financial services organization5+ years demonstrated experience managing high-severity application or process from outages to a successful resolutionThe Skills You BringExcellent problem solving and debugging skills. Ability to break down a complex problem to identify root cause quicklyDemonstrated ability with scripting languages such as PowerShell, Bash, Perl, or PythonAdministrative experience with Cloud server environments such as AWS, Google Cloud, Azure, and/or OpenstackExperience with Kubernetes container environmentsExperienced in Agile software development practices and tools, such as Atlassian JIRAExperience with provisioning configuration management, and containerization solutions such as Terraform, Ansible, and Docker or similar technologiesDemonstrated experience with common data stores, both relational and NoSQL, primarily Oracle and MongoDBExperience with monitoring and troubleshooting a highly available platformThe Value You DeliverDesign, promote and support Continuous DeliveryIdentify processes that can be improved and automatedDevelop and maintain Continuous Integration processes, tools and execution; includes Jenkins, Java/Groovy, code quality analysis, etc.