Junior Exchange Support Engineer

Role Summary

We are seeking a highly motivated and detail-oriented Exchange Support Engineer to design, maintain, and support our enterprise messaging environment. The ideal candidate will possess a working foundational knowledge of Microsoft Exchange Server (hybrid/on-premises) and Exchange Online. Teams experience a plus. You will be responsible for resolving technical incidents, ensuring optimal mail flow, managing user access, and using PowerShell to automate administrative tasks at scale. Proficiency maintaining documentation.

Key Responsibilities

1. Exchange Online & Hybrid Administration

• Administer and manage the organization’s Microsoft 365 Exchange Online (EXO) and OnPrem Exchange environment, including mailboxes, distribution lists, resource mailboxes, and shared mailboxes.
• Assist in managing Exchange environments in hybrid configurations.
• Troubleshoot mail flow/email delivery issues and Non-Delivery Receipts (NDRs) involving SMTP connectors, SPF/DKIM/DMARC policies, and anti-spam/antimalware.
• Familiarity with Public SSL Certs and their use in Mail Flow and Hybrid Config
• Utilize Exchange PowerShell to run basic commands for mailbox settings, permission changes, etc. and to execute scripts for bulk operations.

2. Incident Management & Support

• Provide Tier 2/Tier 3 support for escalated end-user messaging issues (e.g., Outlook connectivity, calendar sharing, and mobile device synchronization).
• Troubleshoot complex technical issues and proactively monitor system health to prevent service outages.
• Collaborate with Microsoft Premier Support to resolve highly complex, escalated Exchange incidents.

Qualifications & Requirements

• Experience: 1-3 years of direct experience administering and supporting Microsoft Exchange Server and Exchange Online.
• Technical Skills: Solid grasp of Active Directory, DNS, SMTP routing, and Microsoft 365 tenant management.
• PowerShell: Basic familiarity with running and modifying basic PowerShell cmdlets for Exchange (e.g., Get-Mailbox, Set-Mailbox, Get-MessageTrace).
• Soft Skills: Strong analytical problem-solving capabilities, a focus on customer service, and solid written and verbal communication.

Preferred Certifications

• Microsoft 365 Certified: Messaging Administrator Associate
• Microsoft 365 Certified: Exchange Online Support Engineer Specialty

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to View email address on click.appcast.io for investigation.