Technical Support Engineer

Overview This range is provided by Vaco by Highspring. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $27.00/hr - $28.00/hr Direct message the job poster from Vaco by Highspring Job title Director, Talent Solutions/Technology - Jacksonville Summary Technical Support Technician (Onsite, Hours 8am-5pm) We are seeking a motivated and customer-focused Desktop Support Technician (Level 1/2) to provide technical assistance, troubleshoot issues, and ensure smooth operation of end-user systems. This role will handle first-line support (Level 1) and escalate or resolve more complex technical problems (Level 2) related to desktops, laptops, applications, and peripherals. Responsibilities Level 1 (Frontline Support): Serve as the first point of contact for incoming technical support requests via phone, email, chat, or ticketing system. Diagnose and resolve basic hardware and software issues (password resets, connectivity issues, printer support, application access, etc.). Log, track, and document incidents in the IT service management system. Escalate unresolved issues to Level 2 or higher-level support teams when necessary. Provide step-by-step technical assistance to non-technical users. Follow standard operating procedures (SOPs) and knowledge base documentation. Level 2 (Advanced Support): Troubleshoot and resolve more complex technical issues related to desktops, laptops, mobile devices, and supported applications. Install, configure, and maintain operating systems, software, and hardware. Perform system imaging, upgrades, patching, and security updates. Support network connectivity issues (VPN, Wi-Fi, LAN). Collaborate with infrastructure, network, or application teams for escalated issues. Document solutions for recurring issues and contribute to the knowledge base. Provide on-site support as needed, including setup and deployment of new hardware. Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent experience. 1-3 years of experience in a desktop support or help desk role. Strong knowledge of Windows and/or macOS environments. Familiarity with Active Directory, Microsoft 365, and common business applications. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk). Strong problem-solving, communication, and customer service skills. CompTIA A+, Microsoft, or ITIL certifications preferred. Competencies Ability to prioritize and multitask in a fast-paced environment. Strong attention to detail and documentation practices. Customer-first mindset with patience and empathy. Willingness to learn and grow into higher-level IT roles. Seniority level Entry level Employment type Full-time Job function Information Technology Industries Freight and Package Transportation Referrals increase your chances of interviewing at Vaco by Highspring by 2x Get notified about new Technical Support Engineer jobs in Raleigh, NC. Raleigh-Durham-Chapel Hill Area 1 day ago Morrisville, NC $100,000.00-$129,000.00 1 day ago Technical Solutions Engineer - Datacenter Morrisville, NC $80,000.00-$85,000.00 1 day ago Senior HPC Technical Support Engineer – Ethernet Durham, NC $108,000.00-$201,250.00 2 weeks ago Senior HPC Technical Support Engineer – Ethernet Sr Analytical Technical Support Engineer We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Vaco by Highspring