IT Field Engineer

Job Description

At DPR, roles and responsibilities are more than describing a job title-they are a commitment to building great things together. The job description(s) below defines core responsibilities and the scope of the role and is a starting point. Every employee is expected to lead from where they are, take ownership of outcomes, and always act in the best interest of the team, customer, project and organization.

As a purpose-driven organization on a journey to be most admired, we rely on trust, shared leadership, open communication, disciplined action and a deep respect for the individual to drive exceptional performance. Success is not just about what we build, but who we build and how we build it: with integrity, enjoyment, uniqueness and an ever-forward mindset.

Job Summary:
Deploys, supports, and maintains standardized technology environments at job sites and offices. Implements Meraki network equipment, conference room systems, and endpoint configurations in accordance with enterprise standards.

Key Responsibilities:
Deploys and configures jobsite network equipment and connectivity solutions.
Installs and maintains field hardware, workstations, mobile devices, and site infrastructure.
Troubleshoots and resolves site-level technical issues per service standards.
Maintains asset tracking, recovery, and documentation within established systems.
Supports project startup and closeout technology requirements.
Coordinates escalations with Infrastructure and Service Delivery teams.
Ensures field environments adhere to enterprise security and configuration standards.

Education Qualifications:
Associate's degree in information technology, computer science, or a related field preferred, or equivalent experience considered.

Work Experience:
2-4 years of experience in IT field support, networking, or systems administration required.

Certifications and Licenses:
Networking or IT service management certification preferred.
Successful completion of a background check is required.

Additional Job Description:

• Based at an office in Raleigh-Durham, NC supporting the local Business Unit and surrounding jobsites, including travel between locations as required.

• Provide hands-on technical support for end-user and field technologies, including laptops, mobile devices, conference room technology, printers, peripherals, and related systems.

• Install, configure, and troubleshoot networking technologies, including firewalls, switches, access points, VLANs, DHCP/DNS, and other jobsite network infrastructure.

• Own technical issues through resolution, including troubleshooting, escalation, and coordination with other IT teams or vendors as needed.

• Partner with Business Unit and project team leadership to support technology needs associated with mobilizations, site changes, workforce growth, and ongoing operations.

• Build strong relationships with project teams, regional leadership, and other business partners by providing responsive support and taking ownership of the overall technology experience.

• On-Site position, no remote or hybrid option.

• This position includes a company vehicle for commuting to and from work locations.

• Ability to lift 50 lbs.

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.

Working at DPR, you'll have the chance to try new things, explore paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.

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