Event Captain

What you'll do: Collaborate with the Events Manager and event organizers to understand event details including guest count, menu details, special requests, and other relevant information Delegate tasks and responsibilities to event staff, ensuring everyone understands their roles during the Event Oversee the setup of banquet spaces, ensuring tables, chairs, linens, and decor are arranged according to event requirements; ensure the cleanliness and proper functioning of the banquet areas Greet and welcome guests upon arrival, assist with seating arrangements, and address any immediate concerns of special requests Ensure all service standards are met or exceeded during the event; monitor the timing of courses, beverage service, and other elements to ensure a seamless guest experience Handle guest feedback or issues that may arise during the event, providing solutions promptly and maintaining a high level of professionalism Oversee beverage service and ensure responsible alcohol service practices and laws are followed; monitor inventory and coordinate with the team to restock as needed Maintain event flow and adherence to schedule, coordinating with culinary teams to ensure timely delivery of courses Adhere to all safety and health regulations during events, ensuring guest and team member well-being; properly handle and store banquet equipment Assist with event breakdown, cleaning, and storage of equipment and supplies; provide Event Manager with feedback to improve future events Be available to fill in as needed to ensure the efficient operation of the event as directed by the Event Manager and attend relevant meetings as directed Who you are: 6+ months of related experience in the hospitality or service industry preferred State-issued food handling + beverage certifications as required Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before guests and groups of co-workers. Ability to navigate and operate computer and Point of Sale (POS) systems. Excellent organizational and leadership skills. Sharp attention to detail to ensure all event elements are executed seamlessly. Ability to work under pressure and handle stressful situations with composure. BENEFITS We are proud to offer competitive wages and the following benefits for full-time employees: Up to 3 weeks paid time off annually 50% off discount at most New Waterloo restaurants Health, vision + dental benefits 401K matching Paid holidays Volunteer pay Tuition reimbursement Referral bonuses Discounts at our shops, hotels local partnerships Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.