Service Operations Supervisor

Job description:

Service Operations Supervisor Binghamton, New York $70,000-85,000

Are you a skilled leader who thrives in a fast-paced service environment and enjoys coordinating people, priorities, and operations? A well-established equipment solutions organization is seeking a Service Operations Supervisor to oversee daily shop and field service activities supporting construction and heavy equipment customers throughout the region. This is an outstanding opportunity for a service leader who excels at managing technician workflows, building strong customer relationships, and driving operational excellence. The ideal candidate is highly organized, customer-focused, and able to adapt quickly when priorities shift. In this role, you will supervise a team of technicians and collaborate closely with dispatch, parts, and branch leadership to ensure repairs and maintenance activities are completed safely, efficiently, and to the highest standards.

What You'll Do

• Coordinate and prioritize daily shop and field service activities
• Schedule and assign work for technicians based on customer needs, skill sets, and resource availability
• Monitor workflow to ensure timely completion of repairs and maintenance
• Lead, coach, and develop technicians through ongoing performance management and support
• Collaborate with dispatchers to adjust schedules and resources as priorities change
• Open, review, manage, and close service work orders
• Communicate with customers regarding service needs, repair status, and timelines
• Partner with parts, operations, and administrative teams to support efficient service delivery
• Monitor technician productivity and key service metrics
• Ensure compliance with safety policies, procedures, and regulatory requirements
• Maintain accurate records, documentation, and customer files
• Support fleet, equipment, and operational readiness initiatives as needed

What We're Looking For

• Associate degree in business, diesel technology, operations management, or a related field preferred; equivalent experience will be considered
• Previous experience supervising service technicians, field personnel, or operational teams
• Experience within heavy equipment, construction equipment, transportation, fleet maintenance, industrial services, manufacturing, or related industries
• Strong leadership and team development skills
• Excellent communication and customer service abilities
• Proven ability to manage multiple priorities in a dynamic environment
• Strong problem-solving and decision-making skills
• Proficiency with Microsoft Office and service management software
• High attention to detail and strong organizational skills
• Ability to remain calm and effective when responding to changing priorities and urgent customer needs

Preferred Qualifications

• Knowledge of construction or heavy equipment service operations
• Familiarity with dispatch coordination and field service management
• Experience managing service KPIs, work orders, and technician utilization

Compensation & Benefits

• Competitive base salary: $70,000$85,000, commensurate with experience
• Performance-based bonus opportunity
• Generous paid time off and company-paid holidays
• Comprehensive medical, dental, and vision coverage
• Company-paid life and disability insurance
• Retirement savings program with employer contributions
• Tuition reimbursement opportunities
• Employee referral incentives
• Additional voluntary benefits and employee discount programs

If you're looking for an opportunity to lead a talented team, make a meaningful impact, and build a long-term career with a growing organization, we'd love to hear from you. Equal Opportunity Employer This position is primarily office-based and focuses on leading service operations and supporting technicians rather than performing hands-on repairs.

Qualifications:

• Knowledge of construction or heavy equipment service operations
• Familiarity with dispatch coordination and field service management
• Experience managing service KPIs, work orders, and technician utilization

Why is This a Great Opportunity:

• Competitive base salary: $70,000$85,000, commensurate with experience
• Performance-based bonus opportunity
• Generous paid time off and company-paid holidays
• Comprehensive medical, dental, and vision coverage
• Company-paid life and disability insurance
• Retirement savings program with employer contributions
• Tuition reimbursement opportunities
• Employee referral incentives
• Additional voluntary benefits and employee discount programs
• Bonus of 10-20% of the annual salary

Salary Type : Annual Salary

Salary Min : $ 70000

Salary Max : $ 850000

Currency Type : USD