Help Desk Analyst I

Help Desk Analyst 1Basic Function: Under the direction of an assigned supervisor, Help Desk Analyst 1 will perform a variety of technical assignments in the area of software, hardware and training.Requirements / QualificationsEducation and Experience: Associate Degree in Computer Science preferred. High School Diploma or equivalent and three (3) years related experience in hardware and software computing systems, or an equivalent combination of education and experience. The minimum experience requirement can include any combination of student system/state reporting experience, networking, programming, computer operations and desktop/portable computing system experience. Experience with Windows, Mac and Google based office suites, internet browsers and email is required. Classes and/or certification in one or more of the Riverside Unified School District core technologies is desirable. Three (3) years of direct support of student information systems and/or California state reporting systems is also desirable. Licenses and Other Requirements: Valid California Driver's License Must have access to a vehicle with valid automobile insuranceA complete application must meet the criteria listed above and must have the following documents attached: • Letter of Introduction (must be specific to the job position you are applying for). • Resume • Two (2) current professional letters of recommendation dated within the last two years. • An application filled out completely which includes the "Record of Work Experience/Employment History" and no blank spaces. High School Diploma or Transcripts will be required upon hire. Riverside Unified will not accept attachments via fax, walk in, or emails. If you are having difficulties adding attachments to your application or any other questions please contact the Edjoin help desk at View phone number on click.appcast.io for assistance.The Riverside Unified School District prohibits, at any district program, activity, or employment setting, unlawful discrimination, including discriminatory harassment, intimidation, and bullying, against an individual or group based on one, or a combination of two or more, protected characteristics, which include, but may not be limited to, race or ethnicity; ancestry; color; ethnic group identification; nationality; national origin; immigration status; sex; sexual orientation; sex stereotypes; gender; gender identity; gender expression; religion; disability, medical condition; genetic information; pregnancy, false pregnancy, childbirth, termination of pregnancy, or related conditions or recovery; and parental, marital, and family status; a perception of one or more of such characteristics; or association with a person or group with one or more of these actual or perceived characteristics and provides equal access to the Boy Scouts of America and other designated youth groups. For questions or complaints, contact Equity Compliance Officer: Raúl Ayala, Director of Pupil Services, 5700 Arlington Avenue Riverside, CA 92504, View phone number on click.appcast.io ex. 83030, View email address on click.appcast.io and/or Frank DeAnda, Resolution Officer, 3380 14th Street Riverside, CA 92501, View phone number on click.appcast.io ex. 80426, View email address on click.appcast.io, Title IX Coordinator: Bethany Scott, Coordinator of Title IX and Compliance, 3380 14th Street Riverside, CA 92501, View phone number on click.appcast.io ex. 80135, View email address on click.appcast.io, and Section 504 Coordinator: Gerardo Arenas, Administrator - Program Coordinator, Pupil Services, 5700 Arlington Ave. Riverside, CA 92504, View phone number on click.appcast.io ex. 83301, View email address on click.appcast.io, Title II Coordinator: Raúl Ayala, Director of Pupil Services, 5700 Arlington Avenue Riverside, CA 92504, View phone number on click.appcast.io ex. 83030, View email address on click.appcast.io, and CCR Title 5: Mr. Timothy Walker, Deputy Superintendent, Pupil Services & SELPA, 5700 Arlington Ave Riverside, CA 92504, View phone number on click.appcast.io ex. 83501, View email address on click.appcast.io.