Case Monitoring Coordinator

About the Role Konare Law is standing up a new Case Monitoring Department to take ownership of matters sitting with a government agency awaiting action — freeing up attorney teams to focus on active legal work and making sure no pending case is ever missed. This is a brand-new team and a ground-floor opportunity for the right internal candidate to help shape how it runs. As Case Monitoring Coordinator, you’d own a caseload of agency-pending matters end to end: tracking them, keeping clients informed, keeping MyCase records accurate, and knowing exactly when a case needs to come back to an attorney.

What You’ll Do Case Ownership • Serve as the primary operational owner of matters in agency-pending status — USCIS, NVC/consular, Department of State, and a narrow set of Immigration Court matters strictly awaiting a decision • Maintain an accurate inventory of dormant matters within your assigned agency track • Flag matters that need attorney attention or escalation Client Communication • Send proactive case status updates to clients at least every 60 days, using firm-approved templates • Respond to client inquiries the same business day where possible, always within 24 hours • Follow the firm’s intake script on every client contact to catch material changes needing attorney review

Agency Monitoring & Follow-Up • Monitor pending matters before USCIS, EOIR (limited scope), DOS, NVC, and other agencies • Track published processing times and flag matters running behind schedule MyCase Administration & Data Integrity • Upload agency correspondence within 24 hours of receipt; enter receipt numbers, priority dates, and case numbers with 100% accuracy • Keep case notes and MyCase stages current and accurate at all times Case Review • Review every assigned matter on a recurring schedule, with a documented review at least once every 30 days Interdepartmental Coordination • Work with Legal, Docket, Retention, Finance, and Interpreter teams to keep cases moving

What We’re Looking For Required • Minimum 3 years of immigration paralegal or case management experience (internal Konare Law experience in a related role counts toward this) • Demonstrated fluency with MyCase • Working knowledge of USCIS filing types, receipt notice interpretation, and portal navigation • Strong written and verbal communication skills — clear, warm, client-facing, free of legal opinion • Comfort with checklist-driven, documentation-heavy workflows • Ability to work independently within clearly defined authority limits

Nice to Have • Bilingual (English + Spanish preferred) • Prior experience with NVC follow-up procedures • Experience with client de-escalation and difficult-conversation protocols Why You'll Love Working Here Health & Wellness Medical: We cover 90% of your premium Dental & Vision: 100% covered — fully paid by Konare Law Disability & Life Insurance: Short-term, long-term, and $25,000 basic life/AD&D — 100% covered Gold's Gym Membership: 50% off monthly fee, no sign-on charge Time Off & Lifestyle 14 days PTO (plus accrual increase after year 2) 10+ paid holidays Friday lunches on us — every week Team activities throughout the year Financial Security 401(k) with up to 4% employer match (eligible after 1 year) Professional Growth Access to LexisNexis, AILA Library, Practice Law Institute (PLI), Law360, and Master Series In-house training program and mentorship from experienced immigration attorneys