Client Services & Administrative Coordinator

Job Description Job Description Position Overview Electronic Security Services, Inc. (ESSI) is seeking a dependable, detail-oriented professional to join our team in a multi-functional role supporting front desk operations, customer service, and administrative coordination. This position is ideal for someone who enjoys being the first point of contact, thrives in a fast-paced environment, and can balance communication, organization, and accuracy. You will play a key role in supporting both internal operations and external clients, including property managers, management companies, and community associations. What You’ll Be Doing Answer and manage incoming phone calls during business hours with a professional and courteous demeanor Welcome visitors and direct inquiries appropriately Manage high-volume customer emails, service requests, and follow-ups Enter and maintain customer data, leads, and service tickets in internal databases Serve as a communication hub between customers, technicians, sales, operations, and accounting Assist with service coordination and light dispatch support as needed Review and update work orders, ensuring accuracy and completeness Sort and distribute incoming mail and handle general office tasks Maintain organized digital and physical records Support administrative functions including data cleanup, documentation, and reporting Identify and escalate issues when appropriate What Success Looks Like Customers receive clear, timely, and professional communication Data and records are accurate with minimal errors Tasks are completed thoroughly, not rushed or incomplete Internal teams can rely on the accuracy of your work You maintain a positive, professional presence at the front desk and in all communications What We’re Looking For Strong verbal and written communication skills Professional phone presence, tone, and customer-focused mindset Excellent organization, attention to detail, and follow-up habits Ability to multitask and stay composed in a fast-paced environment Comfortable working with computers, email, and database systems Dependable, accountable, and team-oriented Ability to learn new systems and basic technical terminology (training provided) High School Diploma or equivalent required Ability to pass a background check Preferred (Not Required) Administrative, receptionist, dispatch, or customer service experience Experience in property management, service industries, or security systems Familiarity with ticketing systems or databases Microsoft Office proficiency (Word, Excel, Outlook) Schedule Monday – Friday | 8:00 AM – 4:30 PM 30-minute lunch break On-site position (not remote) Compensation & Benefits Competitive hourly pay (based on experience) Weekly pay via direct deposit Medical benefits 401(k) with up to 2.5% employer match Free on-site parking Paid training Paid Time Off & Holidays Loyalty-Based PTO Accrual: Years 1–3: 8 hours/month Years 3–5: 12 hours/month 5+ years: 14 hours/month 7 Paid Holidays: New Year’s Day Martin Luther King Jr. Day Memorial Day Independence Day Labor Day Thanksgiving Christmas About the Role This position also supports administrative coordination related to service systems and monitored accounts, requiring a high level of accuracy, confidentiality, and communication. You’ll help ensure customer information, service details, and system records are properly maintained and aligned with company standards. Company Description Electronic Security Services, Inc. (ESSI) has proudly served the security needs of property management companies, commercial businesses, and institutions since 1981. With over 4,000 monitored properties, including high-rise condominiums, apartments, gated communities, and commercial facilities, ESSI is a trusted, veteran- and family-owned security integrator in the Washington Metropolitan region. ESSI is an active Gold Member of PMA, CAI, and IREM and a nationally recognized member of the Professional Security Alliance (PSA). ESSI is an Equal Opportunity Employer. Company Description Electronic Security Services, Inc. (ESSI) has proudly served the security needs of property management companies, commercial businesses, and institutions since 1981. With over 4,000 monitored properties, including high-rise condominiums, apartments, gated communities, and commercial facilities, ESSI is a trusted, veteran- and family-owned security integrator in the Washington Metropolitan region.\n\nESSI is an active Gold Member of PMA, CAI, and IREM and a nationally recognized member of the Professional Security Alliance (PSA).\n\nESSI is an Equal Opportunity Employer.