Residential House Supervisor / PHP

Job Description

Job Description

 

The Residential Supervisor  is the first point of contact for all CC Level Positions and their primary responsibility is to ensure the continued smooth operation of the constituent parts of the program as it relates to house operations, program policies and procedures, client control and supervision, as well as accounting for the proper training of staff in regards to their duties at the residences and other applicable sites. The Residential Supervisor will be responsible for many aspects of the residence that they will work out of. They will be responsible to ensuring that the facility staffed on all shifts, the upkeep of the residence is handled daily, and able to guide and train a team of Resident Coordinators to provide world class healthcare services.

About Us

At AMFM Healthcare, our team is composed of individuals who possess both the qualifications and the unwavering passion to deliver comprehensive care for severe mental illness. We understand the profound impact mental health struggles can have on individuals and their families, and we are dedicated to offering support, healing, and hope.

What sets AMFM Healthcare apart in the field of mental health care is our commitment to an intensive focus on clinical evidence-based treatment. We believe in the power of proven therapeutic approaches and continuously strive to integrate the latest research and advancements into our care programs. By leveraging this expertise, we aim to provide the highest quality of treatment and optimize outcomes for our residents.

As you step into our facilities, you'll immediately notice that we are different from most mental health treatment centers. We foster a welcoming and nurturing environment where individuals can find solace and embark on their journey to recovery. Our dedicated staff members prioritize personalized and compassionate care, understanding that each person's experience with mental illness is unique. We take the time to truly listen, to empathize, and to tailor our programs to meet the specific needs of each resident.

SCHEDULE: 

Monday - Friday 9:00 a.m. - 5:00 p.m. ( with on-call responsibilities)  

This position requires flexibility and the ability to work weekends and nights if needed.

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

1. Must be 21 years or older to apply for this position.

2. Successful completion of the ADP Selective Screening Services background check as well as any other state, federal or company required background/record check.

3. Minimum Education/Experience Requirements: Bachelor's degree in Human Services, Psychology, Sociology, or related field OR High School Diploma/GED with 2+ years of experience in direct care position or other human related field.

4. Possess valid driver’s license with ability to be insured by our auto insurance policy which includes, but not limited to, the following requirements: 4 continuous years of driving experience, 21 years of age or older, less than 3 moving violations in the last 3 years, and no more than 1 major violation in the last 3 years.

5. CPR/First Aid Certification

6. Current T.B. clearance

7. Physical Requirements: Ability to work on a computer/keyboard, use electronic systems, communicate with others through written and verbal formats, ability to sit, stand, or walk for long periods of time, ability to climb stairs, listening, reading comprehension, lifting up to 20 lbs

RESPONSIBILITIES: 

The Residential Supervisor will be responsible for all the following, and additional duties may be removed or assigned as needed. These include but are limited to: 

1. Ensure the safety and wellbeing of all Clients and Staff members by providing appropriate supervision of staff while on shift. Methods of supervision include utilizing communication platforms such as Gchat for staff, and VisibleHand tracking systems for clients and ensuring we are monitoring rounds are being completed in a timely manner and within proximity and overall oversight for entire system. 

2. Staying up to date with all Program Guidelines and it’s functioning parts. This information must also be disseminated to all support staff. 

3. Ensure that all personnel are properly trained and up to company standards of excellence. Responsible for adequately training all New Hires to work efficiently and safely in all facilities. Hold all staff accountable, according to the company standards. 

4. Manage logistics: includes but not limited to; Intake, discharges, transitions, lab drives, any outside doctor appointments as needed. 

5. Liaison for support staff to the management team when necessary. Contact management team regarding improvements in the facilities as well as staff members that need improvements. 

6. Build a healthy rapport with all clients and support staff. Communicate with management any concerns from clients and or support staff. 

7. Be a multitalented utility player in the residences, assisting in various matters effectively including but not limited to: 

a. Help facilitate weekend activities 

b. Assist with ordering weekly supplies / groceries. And completing Weekly inventories for both areas. 

c. Collaborate with compliance department to ensure all DHCS, CCL, Joint Commission, insurance and other regulatory body requirements are met by staff and environment of care. 

d. Facilitate or delegate tasks of acquiring client requests or needs e. Assists with New Client Intakes when needed 

f. Provide retraining or refresher courses when needed 

g. Safely transport Clients to and/or from approved destinations 

h. Ability to work any house for any shift if necessary. 

i. Being responsive at all times while on shift to manager questions as well as questions from those under supervision. 

8. Proficiently navigate our Time Management system for payroll, managing the timecards of supervisees, and minimizing the organizations payroll liability through efficient monitoring. Assure that staff schedule is coordinated to ensure appropriate breaks are implemented. 

9. Create a safe space or environment for both clients and staff, respecting all client and visitor rights, relaying concerns to applicable parties as needed. 10.Be able to assess any given situation and respond appropriately. De-escalate any situation if possible, should the need arise. Oversee any late night admits to ensure proper protocols are followed. 

Benefits for full time employees:

• Medical, Dental, and Vision plans through Anthem.

• FSA/HSA Accounts.

• Life/AD&D insurance through Anthem, 100% paid for by the employer.

Other benefits include: 

• 401k plan with employer match.

• PTO, Self Care Day, and Floating Holiday.

• Educational Assistance Reimbursement Program.

• Employee Assistance Program.

• Health and Wellness Membership.