Intermediate Physician Office Liaison

Benefits Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Job Description Performs in-depth research and conducts root cause analysis for IT issues, collaborating with cross-functional teams for resolution. Validates accurate results routing setup to ensure accurate report delivery and avoid service interruptions. Provides go-live support and post-go-live optimization, ready to work evenings, nights, and weekends. Engages with pilot programs and projects in collaboration with AIT and facilities. Inputs clear, detailed, and concise documentation in the computerized tracking system. Processes security access requests for physician office staff and third-party vendors, instructing customers on computer security compliance guidelines. Plans and conducts initial training and re-trainings for customers on web-based applications and EMR personalization. Develops, implements, maintains, and optimizes health information technology training materials for provider office staff. Performs other duties as assigned. Provides technical expertise to assess, evaluate, diagnose, troubleshoot, and resolve technical incidents and requests. Conducts proactive weekly, monthly, and quarterly office visits in assigned geographical regions. Assists providers and extenders with EMR personalization, including sharing physician lists. Utilizes remote control tools to analyze and solve issues. Knowledge, Skills, and Abilities Knowledge of computer hardware and software [Required] Advanced knowledge of Provider and office staff workflow (CPOE and documentation) with conceptual and practical understanding of various training techniques for users with various learning styles [Required] Industry experience with electronic medical records [Required] Competent conflict management skills [Required] Communication skills both written and oral, are professional and follow defined escalation process [Required] Is accountable for realization of goals and defined metrics [Required] Methodically analyzes technical problems by defining the challenges, identifies alternatives, and making timely decisions [Required] Understands own strengths and development needs, learns from experience, and owns personal and professional development [Required] Creates an environment that is positive, service oriented and that values individual perspectives while driving towards common goals; assists teammates, leadership and Providers to achieve outcomes [Required] Basic competency in Microsoft Office Applications [Required] Education Associate [Required] Bachelor's [Preferred] Field Of Study N/A Work Experience 2+ years of experience evaluating and analyzing emr features and functionality for problem resolution [Preferred] Experience in troubleshooting hardware and software issues to resolution [Required] Licenses & Certifications Driver's License (DL) [Required] Physical Requirements Physical Requirements - Location and Schedule Full time Day (United States of America) 11801 SOUTH FWY, BURLESON, Texas 76028 Pay Range $51,308.00 - $95,425.00 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. #J-18808-Ljbffr AdventHealth