Client Experience Representative

Delivering exceptional client support, the full-time Client Experience Representative will manage daily client interactions, ensure timely responses to inquiries, and provide product training, all while working remotely from select provinces in Canada. Key responsibilities Maintain Service Level Agreements for response time and case resolutions across multiple communication channels Create and deliver engaging customer training sessions for product offerings to facilitate successful testing program deployments Enhance the knowledge center and ticketing platform to ensure relevant training and support content for stakeholders Required qualifications 2+ years of experience in a customer-facing role Intermediate proficiency in Microsoft Excel Experience with CRM systems or customer support tools is considered an asset Educational background in Business or STEM is considered an asset Ability to manage multiple priorities in a fast-paced environment