Work Coordinator

Position Overview:

The Work Coordinator schedules sales appointments, inside sales and scheduling of water heater installs, coordinates workflow of the office, does customer billing/collection activities, account and billing updates and receives and responds to customer inquiries.

This is a full-time union role with a great benefits package. The hourly pay range will start at $22-$28/hr.


Responsibilities:

• Scheduling sales appointments for a 7-10 member Comfort Advisor team using SalesForce and our digital sales Platform
• Learn all HomeServe operating systems ... WennSoft, Click and SAS
• Sell and schedule water heater installation
• Customer service at all levels of the customer experience including sales, install and service
• Some light accounting and accounts receivable responsibilities
• Coordinates workflow of the office
• Customer billing/collection activities
• Account and billing updates
• Prepares and handles all correspondence
• Receives and responds to customer inquiries
• Vendor liaison
• Computer proficiency
• Data entry
• Records administration
• System queries
• Answers phones
• Filing

Job Requirements:

• High School diploma or equivalent
• Strong analytical, organizational, time management and project management skills.
• Excellent oral, written and interpersonal communication skills.
• Ability to analyze problem situations and present appropriate solutions.
• Demonstrated experience in multi-tasking and setting priorities.
• Self-driven and demonstrates the ability to thrive in a fast-paced environment. Proactive and displays initiative. Ability to learn, adapt quickly and commitment to teamwork.
• Proficient/ advanced knowledge of MS Office (Excel/Word/PowerPoint).

Minimum Physical Requirements:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.


Company Overview:

HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we're biased, we're not just saying that. We're proud to have been certified as a Great place to Work the last five years. What does HomeServe do and what makes it so great? Well, we're glad you asked!


We put people at the heart of everything we do. That's priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.


No matter your role at HomeServe, you're part of a growing team that's working to make home repairs and improvements easy.


What We Are Looking for:


At HomeServe USA, we put our people and our customers at the heart of everything we do, and we're looking for someone who loves the work of compliance to join our team. A compliant organization is good for everyone so join us in supporting a culture that creates great employee experiences at an organization that cares. The right people for our team (1) care about what we do, the people on our teams, and the customers we serve, (2) are open and honest when communicating, (3) engage actively in work and office life, (4) are committed to growth, learning, and improving both self and the organization, (5) take ownership and collaborate well with to get to great outcomes, (6) share in the full team's success. We need people who challenge convention, think differently, solve problems, and strive for continuous growth.


This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.


In Return We Offer:

• Competitive compensation
• Guaranteed 40 hour work week
• Guaranteed yearly pay increases
• Company yearly bonus opportunity
• Union position
• Company Vehicle Provided
• Tools & Uniforms provided by the Company
• Career development and advancement opportunities
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match

HomeServe USA is an equal opportunity employer.

#HSES

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.