Digital Product Manager

Manager Digital Product ManagementUnderstand business objectives and customer needs, identify creative ways to leverage capabilities, and develop innovative solutions to meet those needs.Work closely with Technology as key partner interfacing back with business teams to be responsible for and ensure best-in-class delivery and customer outcomesPrimary liaison between the Company and contracted third party servicing Partners.Establishes and maintains effective working relationships with the product operations team.Monitors and improve processes related to third party servicing to minimize risks and to ensure corporate reputation remains intact.Conducts contract testing to ensure compliance with AEMP 10 requirements.Oversees and evaluates the implementation of new products and services offered by Company at each third-party vendor to ensure quality and appropriate risk mitigation.Collaborate effectively with all stakeholders and partners to ensure regulatory compliancePartner with Operation Excellence, Business, Product Management teams among others to identify gaps, create new processes and streamline processesStrong analytical discipline, solution-oriented mindset, and focus on outcomesStrong project/product management skills and demonstrated ability to manage multiple business prioritiesAbility to build strong relationships, communicate effectively and lead through influenceKnowledge of Third-party monitoring, SLA tracking / Progress reporting and Process controlsResponsible to ensure supplier compliance of AXP standards/requirementsDrive departmental standards and audit /review remediation.Serve as an escalation point for Partner related issues and incidentsKnowledge of Third-party lifecycle activities Pre-contract, Post-Contract and TerminationDemonstrated ability to quickly adapt to changing circumstances with a will to winKnowledge of risk management functions / familiarity with standard processes and tools; knowledge of those relevant to third-party relationship management will be a plus.Knowledge of Operational Risk Events / Corrective Action Plans and management of Third-party trackingMaintain Vendor oversight for PRSAs and ControlsSupport Financial management including Invoice/SLA Credit validation and monitoring for accuracySupport Third-party monitoring/tracking of Business Continuity and DR exercises and validation results