Customer Supply Chain Team Lead

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Supply​

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen. If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships. Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About the role

In this role, you will lead identification, prioritization, and execution of value-added projects and continuous improvement initiatives that contribute to business growth, operational excellence, customer satisfaction, and cost optimization. You will utilize data analytics, project management disciplines, and cross-functional collaboration to ensure successful implementation and measurable results. You will lead as a culture and people champion supporting a high performing and highly engaged team.

This role is not currently sponsoring visas or considering international movement at this time!

Your responsibilities

• Lead and develop the Customer Logistics Team to deliver exceptional customer service through complete orders, on-time delivery, accurate transactions, and damage-free shipments while fostering team capability and service excellence.
• Partner cross-functionally with Sales, Planning, Manufacturing, Distribution Centers, and Customers to execute sales and promotional plans, improve communication, and drive customer satisfaction.
• Drive continuous improvement initiatives by identifying value-added opportunities, implementing operational enhancements, and leveraging Lean, Six Sigma, root cause analysis, and process mapping methodologies.
• Manage strategic projects and organizational change efforts, prioritizing multiple initiatives, engaging stakeholders, and ensuring successful execution of business objectives.
• Analyze complex supply chain and customer data to identify trends, develop actionable recommendations, improve workflow efficiency, and support informed decision-making by senior leadership.

The experience we're looking for

• Bachelor's degree in Supply Chain Management, Business Management, or a related field, with 5-7 years of experience in customer service, logistics, forecasting, or supply chain operations.
• Proven leadership experience, including managing direct reports, developing talent, and leading high-performing teams.
• Strong retail and customer supply chain expertise, preferably supporting Walmart or other large retailers within a fast-moving consumer goods (FMCG) environment.
• Advanced analytical and problem-solving skills, with the ability to interpret data, identify trends, and drive effective business decisions.
• Excellent communication and technology skills, including strong written, verbal, and presentation capabilities, along with proficiency in systems and tools such as Retail Link.

The skills for success

Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business accumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

US salary ranges

USD $109,000.00 - $163,000.00

US pay transparency

The base salary range for this role will vary based on experience in job and industry, training and education, skills relevant to the position, and other factors permitted by law. In addition to the base salary, the position is eligible for an annual discretionary bonus, which is subject to change each year. Reckitt offers eligible employees competitive benefits including medical, prescription, dental, vision, and life and disability insurance; paid time off for vacation, sick and Company recognized holidays; a 401(k) plan; 16-week paid parental leave or 26 weeks for the birthing parent; adoption and fertility support; tuition reimbursement; discounts; and much more. Our compensation and benefits packages aim to give our talent the reward, protection, and peace of mind they deserve. If reasonable accommodation is needed to complete your application, please contact View email address on us.fitly.work. Reckitt is committed to the full inclusion of all qualified individuals.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.