Member Service Representative

GeBBS Consulting is a healthcare technology professional services and consulting firm based in Towson, Maryland servicing clients throughout the US. We are celebrating our 28th year in business. We have two divisions: 1) Hospital / Provider Practice 2) Managed Care / Payer Practice – we work directly with health plans (very strong in the Blue Cross Blue Shield space). GeBBS Consulting has over two decades of experience supporting healthcare clients throughout the US. Summary: We are engaging 30 Enrollment Processors to support FEPOC’s Enrollment Business Area (EBA) on its upcoming open enrollment (Open Season) for its Federal Employee Health Benefits Plan. Location: 100% Onsite in McPherson Square, Washington, DC (Exact location to be announced) Absences are NOT permitted during training classes. All contingent workers are required to attend the entire training course(s) ON TIME, EVERY DAY. Weekly productivity and feedback are given during training class Candidates should be 100% focused during training and production – NO DISTRACTIONS. Enrollment Contingent Worker Callout Line View phone number on click.appcast.io) – Must notify in advance for absences or late arrivals Candidates may expect occasional overtime work on weekends (Saturdays only) or during the evening. Tools To Be Used at Work: MS Office Suite (Word, Excel, Outlook, Teams), WebEx, Adobe Acrobat (In-house applications: FEPDirect, OnBase) Need to Close: 3 - 5 years of experience in customer service, data entry or healthcare background. Knowledge in navigating multiple software systems at the same time, doing internet research, and handling email communication. Experience in Microsoft Office Suite (Word, Excel, Outlook, Teams) and/or Adobe Acrobat Nice to have: Familiarity with HIPAA / PHI Prior experience supporting Open Enrollment Season #J-18808-Ljbffr GeBBS Consulting