Customer Support Specialist

Job Description

Job Description

Boxes4 U is now a proudly employee-owned company! Our employees earn dividends from their share of the profits whether they are full time or part time. Based in Plano, TX, we have been around since 1991 and offer a full line of moving, shipping and industrial supplies.

In this role, you will be responsible for entering orders, answering phones, communicating with customers and helping meet their needs, supporting the office and general manager, and backing up the retail store as needed. We are looking to fill a full-time position.

• Answer and communicate with customers via online chat, phones and email

• Create invoices for new orders as they arrive via email, phone and website

• Serve as backup to the retail store by assisting customers and pulling orders

• Welcome, assist, give advice and guidance to customers

• Be proactive to customer needs

• Must be friendly, professional and engaging (on phone and in person)

• Utilize POS system and have knowledge of all its functions

• Handle cash, credit cards and checks for payments, process refunds

• Understand payment terms for retail store and commercial customers

• Continue to learn and stay current on product knowledge

• Navigate the backend of company website to assist customers as needed

• Assist with reports as requested

• Assist accounting and purchasing with scanning and filing, as needed

• Deal with customer complaints in a polite and professional manner and report to manager

• Communicate and cooperate with co-workers, managers, customers and vendors

• Other duties as assigned.

Requires:

• High School Diploma or GED preferred

• 1+ years of customer service experience

• Basic math skills

• Attention to detail

• Ability to build rapport with clients

• Excellent written and verbal communication skills

• Ability to follow directions, prioritize and multitask

• Ability to read and follow procedures and processes

• Must be able to regularly stand and walk, not be afraid of heights and move up to 50 pounds

• Must be able to pass pre-employment drug test and background check

• Work one Saturday a month

• Knowledge in QuickBooks, NetSuite, Shopify and Microsoft programs (preferred)

• Friendly and professional attitude

• Willingness to be a Team Player

Preferred:

• Netsuite familiarity

Hours: 8:30a - 5:30p Monday through Friday, with possibility of overtime

Benefits:

• 401(k) matching

• Dental insurance

• Vision insurance

• Health insurance

• Paid time off

• Parental leave