Call Center Patient Representative

Urologic Specialists of Northwest Indiana

Merrillville, IN

Job Description

Description:

GENERAL SUMMARY

work location: 400 W 84th Drive, Merrillville, In 46410
Full Time position
Monday-Friday schedule
No weekends or nights at this time!
We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package!

Benefits:

Health insurance
Dental insurance
Vision insurance
Life Insurance
Pet Insurance
Health savings account
Paid sick time
Paid time off
Paid holidays
Profit sharing
Retirement plan

The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

Requirements:

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
Answers telephones in a professional manner.
Schedules appointments.
Takes messages for patients using electronic medical records.
Verifies and updates patient demographic information.
Registers new patients.
Addresses patient requests and inquires.
Resolves patient concerns.
Returns calls as necessary.
Updates registration and insurance information for existing patients.
Performs other position related duties as assigned.
Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

KNOWLEDGE | SKILLS | ABILITIES

Adept at multitasking.
Customer-oriented with ability to remain calm in difficult situations.
Detail-oriented.
Excellent verbal and written communication skills.
Knowledge in healthcare systems operations such as EMR.
Skill in using computer programs and applications including Microsoft Office.
Complies with all health and safety policies of the organization.
Complies with HIPAA regulations for patient confidentiality.

EDUCATION REQUIREMENTS

High School Diploma or equivalent required.

EXPERIENCE REQUIREMENTS

Previous experience in a busy medical office preferred.

REQUIRED TRAVEL

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs. Seldom: up to 2%

Apply

Vacancy posted 28 days ago

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