Card Operations Specialist I

Overview Join Univest in Souderton and be part of a team that helps keep everyday banking running smoothly behind the scenes. We’re looking for a detail‑oriented Card Operations Specialist who can deliver exceptional support, solve problems with confidence, and help protect our customers through accurate, responsive service. Responsibilities Serve as a member of a team, partnering effectively to drive results under variable circumstances. Work with internal departments and external customers to answer inquiries and troubleshoot issues related to cards, ATM processing, and debit card fraud management. Determine the likelihood of fraudulent situations and respond accordingly. Manage workflow for centralized card adds and maintenance and assist the Financial Centers with instant issue to ensure critical functions are handled accurately and timely. Assist vendor performance for delivery and problem resolution with vendors such as CPI Card Group, MasterCard, Jack Henry, NCR, Triton, Diebold. Proactive fraud monitoring, identifying and escalating non‑routine issues and exceptions, such as potential fraud situations and suspicious activity. Support new branch openings and closures for card functions. Provide recommendations and implement process changes to improve efficiency and reduce operational expenses. Provide backup assistance for other team members. Accountable for compliance with laws and regulations that apply to this position, including the Univest Code of Conduct. Perform other duties as assigned. Qualifications High School Diploma (or GED equivalent) with 2‑3 years of experience in a financial institution. Knowledge of Univest operating policies, procedures and State/Federal banking regulations with special emphasis on Regulation E compliance. Good customer service, written and verbal communication, and telephone skills. Must be well organized, detail oriented, analytical, and able to communicate effectively across internal departments and with external customers. Ability to work within a team environment to accomplish multiple priorities. Act as a change agent, demonstrating a willingness to adapt to and improve systems, procedures, and business areas. Prior experience with Jack Henry, Synergy, and industry specific software a plus. Proven ability to make decisions to protect customers and corporate resources when presented with appropriate data, relying on little to no supervision and in the presence of looming deadlines. Wage Range The salary for this position ranges from $18.00 to $24.00 hourly. Benefits Overview Health Insurance: Medical, dental and vision coverage (single or family; begins the first of the month following start date). Retirement Plan: Participation in 401(k) plan with up to a 3% employer match after 6 months of employment. Paid Time Off (PTO): 15 days annually (prorated your first year). Short Term Disability: 10 days annually of sick time with a doctors note (prorated your first year). Holiday Time Off: 11 paid holidays. We offer company paid life insurance as well as other supplemental insurances. Tuition reimbursement. Employee Wellness programs: including fitness club discounts and fitness tracker discounts/ annual reimbursement. Discounts on loan products. Professional development trainings. An Equal Opportunity Employer. Univest does not discriminate against any applicant for employment because of race, color, religion, religious creed, ancestry, national origin, age, sex, disability or protected veteran status. #J-18808-Ljbffr Univest