Front Desk Agent

Description As a Front Desk Agent at Springhill Suites - Richmond Hill, you’ll be the first friendly face our guests see. In this role, you’ll help create a welcoming experience by assisting guests with check-in/check-out, answering questions, managing reservations, and resolving concerns with professionalism and care. *The candidate selected for this full-time position must have open availability and be able to work mornings, evenings, and occasional overnight shifts.* Available Shifts Morning Shift: 7:00 AM – 3:00 PM Evening Shift: 3:00 PM – 11:00 PM Night Audit: 11:00 PM – 7:00 AM Why Join Us? Healthcare Benefits Paid Time Off (PTO) Holiday Pay Employee of the Month Bonus Sign-On Bonus On-Demand Pay Access (access to earned wages before payday) Hotel Brand Employee Discounts Responsibilities Welcome guests and assist with check-in and check-out Process payments and manage guest accounts Book, modify, and cancel reservations Answer guest questions and provide information about hotel amenities and local attractions Respond to guest requests and resolve issues in a timely, professional manner Maintain accurate guest records and reservation information Answer phones and respond to emails as needed Work closely with housekeeping and maintenance to ensure guest satisfaction Follow hotel safety, security, and privacy procedures Requirements Qualifications & Requirements Must be at least 18 years of age. Excellent customer service, communication, and interpersonal skills. Friendly, professional, and team-oriented attitude. Strong problem-solving skills with the ability to remain calm under pressure. Ability to multitask and work efficiently in a fast-paced environment. Basic computer proficiency and telephone etiquette. Strong attention to detail, accuracy, and organizational skills. Reliable, dependable, and punctual with a strong work ethic. Previous hotel front desk or customer service experience is preferred, but not required. Training will be provided for the right candidate. Must be available to work full-time, including weekends and holidays as needed. Join our team and help create memorable guest experiences every day! #J-18808-Ljbffr