Account Manager

Job Description

Are you a proactive, results-driven professional who thrives in a fast-paced, performance-focused environment? You bring a powerful blend of initiative, precision, and accountability to the table. You’re analytical yet adaptable, someone who confidently builds relationships while managing the details that drive execution. If you love solving problems, pushing boundaries, and turning challenges into wins, this could be the perfect opportunity for you.

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Account Manager

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As an Account Manager, your mission is to manage and grow customer accounts, drive profitability, and deliver an exceptional client experience.

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Key Responsibilities

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• Build and transfer shipments into the Transportation Management System (TMS) accurately and efficiently.
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• Serve as the primary contact for customers, acting as a trusted consultant, advocate, and problem solver.
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• Proactively communicate with customers to provide updates, anticipate issues, and ensure high satisfaction.
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• Grow revenue within your customer base by identifying and developing new business opportunities.
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• Identify key decision-makers within customer organizations to uncover opportunities, influence freight award decisions, and strengthen long-term partnerships.
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• Collaborate with Sales and Operations teams to evaluate pricing and improve gross margin (target: 20%+).
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• Assist with bids and rate setting to win and retain profitable freight.
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• Maintain accurate data and documentation within internal systems to ensure smooth execution and accountability.
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• Participate in weekly team meetings and contribute to overall team success.
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Requirements

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• Excellent written and verbal communication skills.
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• 1–5 years of experience in 3PL or transportation brokerage.
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• Bachelor’s degree in business, logistics, or a related field.
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• Preferred experience in direct sales or deadline-driven environments.
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• Strong sense of urgency and accountability.
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Skills & Expertise

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• Motivated by performance-based compensation and earning potential.
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• Strong ability to build rapport and manage client relationships.
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• Excellent negotiation skills with a high sense of urgency.
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• Detail-oriented with the ability to multitask in a fast-moving environment.
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• Team-oriented with a continuous improvement mindset.
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