Client Relations Specialist

Job Description

Job Description

Job Title: Client Relations Specialist

Reports to: Director of Sales

We are seeking a motivated and customer-focused Client Relations Specialist to join our team. This role is centered on building and maintaining strong relationships with current and prospective customers to increase engagement and utilization of DTG services. The ideal candidate is a strong communicator who enjoys connecting with people, identifying customer needs, and providing solutions that deliver value and exceptional service. This position offers the opportunity for autonomy, professional growth, and relationship-driven success in a dynamic industry.

• Build and maintain strong relationships with existing customers.
• Conduct regular outreach to customers to promote DTG services and identify opportunities for additional business.
• Conduct regular check-ins with customers to ensure satisfaction and identify service needs.
• Build long-term partnerships by understanding customer operations and recommending appropriate solutions.
• Identify opportunities to expand services within existing customer accounts.
• Promote new or additional company services based on customer needs.
• Serve as a primary point of contact for customer questions, concerns, and service needs.
• Assist in resolving customer concerns by coordinating with internal departments.
• Coordinate customer meetings and service discussions as needed.
• Work collaboratively with operations and customer service teams to ensure customer satisfaction.
• Maintain accurate customer records, activity notes, and communication tracking.
• Generate and submit customer activity and relationship reports to management.

• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication skills.
• Commitment to providing exceptional customer service.
• Strong organizational and time management skills.
• Ability to work independently and manage multiple customer relationships.
• Professional and positive attitude with strong problem-solving abilities.
• Proficiency with Microsoft Office and general computer systems.
• Must possess a valid driver’s license and maintain a clean driving record.

Why work for DTG?

• Medical, dental, & vision.
• $20,000 Employer Paid Base Life insurance.
• Two weeks paid vacation accrual.
• 401k with Employer match up to 4%.
• Up to $5,000 tuition reimbursement program.

DTG is an equal-opportunity employer. Qualified applicants will receive consideration for employment regardless of status. DTG values diversity and inclusion. Individuals with disabilities, please contact HR for an accommodation request.

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