Workforce Program Coordinator

Domicile will be determined based on the hired candidate’s location at our IowaWORKS Center in Sioux City or our 1000 E Grand Ave office in Des Moines, IA. Position Details Schedule: Full-time | Monday – Friday | 8:00 AM – 4:30 PM Work Flexibility: Hybrid telework and alternate schedules available after six months of employment and training have been completed. New Hires will start at base starting wage: $30.57/hour, $2,445.60 bi-weekly, $63,585.60 annually Position Overview Collaborate with UI Bureau Managers and other IWD units to evaluate and resolve operational problems and issues in the UI Tax program. Respond to US Department of Labor requests relating to employer liability, status determinations, and tax auditing issues. Demonstrate knowledge of US Department of Labor performance standards and collaborate with Tax Bureau Managers to translate standards into performance expectations. Description of work and responsibilities: Quality Review Responsible for independently overseeing, planning, and organizing quality review activities for the IWD Tax Bureau. Analyze management concerns related to staff procedural errors and provide recommendations to department and division leadership. Identify issues in work processes and workflow by conducting studies on staff behavior across various scenarios. Review existing policy and develop specialized program studies based on collected data. Recommend solutions to reduce errors within the Iowa Unemployment Insurance program and communicate findings to management. Compile all departmental procedures, workflows, and policies for evaluation, removal, or update to ensure compliance with USDOL regulations outlined in the ETA 407 Handbooks. Draft future procedural, process, and policy changes for review by legal counsel and division leadership to support the efficient and effective operation of the UI Tax Program. Provide accurate data to leadership to support decisions on potential law, policy, and procedural improvements. Keep staff informed of management goals and planned changes. Complete all aspects of the UI Tax procedures, processes, and policy functions to maintain a comprehensive and up-to-date manual for the department. PUBLIC RELATIONS Maintain a working knowledge of State and Federal Employment Security Law, Bankruptcy Law, and Civil Law regarding UI Tax. May Confer with employers, accountants, attorneys, legislators and agency personnel regarding the Iowa Employment Security Law. Participate in committees and assist other departmental personnel in the completion of other Tax related projects as assigned by supervisor. Review findings of Quality Control for assigned area and prepare records and reports to update and/ or change agency records. COMMUNICATION Using data gained during quality review, developing internal procedures, designs technical training and materials for new staff and on-going. Under Management direction, assist in delivering training to the Tax staff, and management for the following programs: field audit, employer liability, collections, account maintenance and accounting. Coach staff with questions pertaining to Unemployment Tax Insurance. Prepare periodic reports for management on the progress of skill development of staff within the Tax Division. Attend management planning and policy-making meetings and provides advisory support. Provide recommendations to management regarding necessary changes to Tax Division rules, policies, and procedures; identify problems and analyze all information gathered. COLLABORATION Collaborate with UI Bureau Managers. Work with other units within IWD to evaluate and resolve operational problems and issues in the UI Tax program. Responds to US Department of Labor requests relating to employer liability, status determinations and tax auditing issues. Demonstrates knowledge of US Department of Labor performance standards and collaborates with Tax Bureau Managers to translate standards into performance expectations. Complete other duties assigned. Agency Overview Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership. IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system of IowaWORKSCenters and satellite and expansion offices where both employers and job seeking Iowans can receive workforce assistance. Employer Highlights IWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full-time employees, including: Iowa Public Employees’ Retirement System (IPERS) Retirement Investors Club (RIC) Hybrid telework opportunities for eligible classifications Health, Dental and Vision Insurance Vacation Leave Sick Leave Paid Holidays (9 days/year) Flexible Spending Accounts Life Insurance Long-Term Disability Insurance If you’re looking for a career with a well-respected organization that values its employees and customers, you’ve come to the right place! The State of Iowa participates in E-Verify, the State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit No applicant seeking employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check. Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification: Graduation from an accredited four-year college or university with a degree in any field, and experience equal to three years of full-time work in employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis. Seven years of full-time work experience in employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis. All of the following (a, b, and c): a. One year of full-time work experience in employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis; and b. A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience; and c. A total of two years of graduate-level education and/or full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university coursework in business, public administration economics, planning, or a closely-related field equals one year of full-time experience. Current, continuous experience in Iowa Workforce Development that includes two years of full-time work in employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis. #J-18808-Ljbffr